“When I press
keys, nothing
happens.”
Make sure the
batteries
are correctly fitted in your
handset. If the ‘battery charge level’ symbol on the
display shows ‘low’, recharge the batteries.
“When I key in a
number, it
appears on the
display, but I
can’t make an
outside call.”
Try moving the handset
closer
to the base unit.
Try a
different position
for the base unit — somewhere
higher if possible, or further from other electrical
equipment.
If you have more than one registered handset, make
sure another handset isn’t already using the line.
“The phone
does not ring”
Check that the base unit’s
mains power
adapter is
plugged in and power is switched on. The base unit
needs mains power for normal operation of the phone
— not just for charging the batteries.
Make sure you’re using the
telephone line cable
that
was supplied with your iDECT K1. Other telephone line
cables might not work.
Check that the
total REN value
of all equipment
connected to your telephone line is no more than 4
(see page 3). Disconnect one or more telephones and
see whether that helps.
“There is inter-
ference and
noise on the
line.”
Move the handset
closer
to the base unit, or to a
different position.
Try moving the base unit so that it’s
not near other
electrical equipment
, such as a television or a
computer.
Troubleshooting
48
You’ll get the best results if you site the base unit
as
high as possible
. For example, in a two-storey house,
the first-floor landing is an ideal place for the base unit.
“My call was cut
off when I went
out of range.
Now I can’t use
my handset.”
Move the handset
closer
to the base unit before you try
again to make a call.
“I hear ‘beeps’
from my
handset while
I’m on a call.”
You may be going
out of range
of the base unit. Move
closer, or your call may be cut off.
Check the
‘battery charge level’
symbol on the display.
If it is low, recharge the batteries.
“The Caller
Display feature
isn’t working.”
You need to
subscribe
to the Caller Display feature.
Contact your service provider (BT or cable company).
The caller may have
withheld their number
by dialling
141. Or they may be calling from a network that does
not transmit the Caller ID (for example, it may be an
international call).
“When I try to
make a call, I
hear Busy
tone.”
If you have more than one handset registered to your
base unit, make sure that another handset isn’t already
using the line.
“The volume in
the earpiece is
low when I’m
on a call.”
Make sure you’re holding the earpiece correctly over
your ear.
Adjust the volume using the
á
or
â
button.
Troubleshooting
Help Line:
0845 345 9677
(Local Call rate)
49
