Using a multi-handset system
“I can’t transfer
a call.”
Make sure the other handset is in range of the base unit.
Make sure you’re dialling the correct number for the
other handset 1 to 5, or (
All
for all registered handsets).
Troubleshooting
50
Troubleshooting
Help Line:
0845 345 9677
(Local Call rate)
51
SMS text messaging
“I can’t send
text messages.”
You need to subscribe to
Caller Display
from your
network provider in order to use SMS text messaging.
Your message boxes may be full —
delete messages
to
make room (pages 27).
When keying in the recipient’s number, always include
the
full dialling code
, even if it’s a local number.
Check that the Send and Receive phone numbers in
your iDECT K1 have not been accidentally changed.
Use the steps listed on page 28 to check the numbers,
and correct them if necessary —
Send:
1470P1709400
;
Receive:
080058752
Terminal:
9
Is your telephone line supplied by
Telewest
or
NTL
? In
some areas, lines supplied by these companies do not
support the BT SMS service.
If you route your calls through a different service
provider from the one which supplies your line, it’s
possible that this could cause problems. Contact the
Binatone Help Line for advice.
“I can’t receive
text messages.”
If there’s a problem with receiving text messages on
your phone, they will arrive as spoken messages — the
BT Message Centre will call you and you’ll be told how
to listen to your messages. Here’s what to do:
1 Check that the Receive phone number in your
iDECT K1 has not been accidentally changed. Use
the steps listed on page 28 to check the number, and
correct it if necessary. It should be
080058752
and the
Terminal number should be
9
.
2 If you’re sure the Receive number and Terminal number
are correct, try this: write a text message with just one
word —
Register
. Send the message to the number
00000
(five zeroes).
3 A short time later, you should receive a text message
from the Message Centre. You’ll then be able to receive
text messages as normal.
Batteries
“The handset‘s
batteries are
running low
within an
hour or two.”
Before you first used the handset, you should have left it
on the base unit or charger pod for
up to 15 hours
to
charge the batteries fully.
You may need to
replace the batteries
(see below).
Clean the battery charging contacts
on the base unit
with a dry cloth.
Check the connections
between the base unit and the
mains power socket.
“I try to
recharge the
batteries, but I
still get a
warning that
they are low.”
You need to
replace the batteries
. To find out how to
obtain replacements, call
0845 345 9677
, between
9.00 am and 5.00 pm, Monday to Friday.
Dispose of used batteries safely
— never burn them,
or put them where they could get punctured.
ALWAYS use the batteries supplied with your
iDECT K1
— other batteries may burst, causing damage.
