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TROUBLESHOOTING

TROUBLESHOOTING

TROUBLESHOOTING

TROUBLESHOOTING    

ALWAYS che

ALWAYS che

ALWAYS che

ALWAYS check that:

ck that:

ck that:

ck that:    

 

You have followed all the steps listed in the user guide to install and 

set up your telephone. 

 

All connectors are securely inserted into their sockets. 

 

Mains power for the base unit is switched on at the socket. 

 

The handset’s batteries are correctly and securely installed and are 

sufficiently charged. 

Everyday use

Everyday use

Everyday use

Everyday use    

“I cannot make or answer calls”

“I cannot make or answer calls”

“I cannot make or answer calls”

“I cannot make or answer calls”    

 

If the handset’s display is blank, it may have been switched off.   

    Press and hold 

O

 to switch it back on. 

 

Check that the base unit’s mains power adapter is plugged in and 

power is switched on. The base unit needs mains power for normal 

operation of the phone – not just for charging the batteries. 

 

Make sure that you are using the telephone line cable supplied with 

your phone. Other telephone line cables might not work. 

 

Move the handset closer to the base unit. 

 

Check the Battery Level symbol on the display. If it is low, put the 

handset back on the base unit or charging pod to recharge the 

batteries. 

 

Switch off the power at the mains socket, wait for a short while and 

then switch it back on. This may solve the problem. 

“I cannot make call

“I cannot make call

“I cannot make call

“I cannot make callssss””””    

 

If the handset display shows KEYS LOCKED

KEYS LOCKED

KEYS LOCKED

KEYS LOCKED, press and hold 

*

 to 

unlock it before you make a call. 

 

Only one handset (or the base unit) can be connected to an external 

line at a time. If the handset display shows        , the base is already 

being used by another handset. 

“When I press on the keys, nothing happens”

“When I press on the keys, nothing happens”

“When I press on the keys, nothing happens”

“When I press on the keys, nothing happens”    

 

Make sure that the batteries are fitted in your handset. If the Battery 

Level symbol on the display shows ‘low’, put your handset back on the 

base unit or charging pod to charge. 

“When I key in a number, it appears on the display, but I cannot make an 

“When I key in a number, it appears on the display, but I cannot make an 

“When I key in a number, it appears on the display, but I cannot make an 

“When I key in a number, it appears on the display, but I cannot make an 

external

external

external

external    call”

call”

call”

call”    

 

Try a different position for the base unit – somewhere higher if 

possible, or further away from other electrical equipment. 

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Summary of Contents for Solo Quad

Page 1: ...t Before operating this set please read these instructions carefully please read these instructions carefully please read these instructions carefully please read these instructions carefully THIS THIS THIS THIS EQUIPMENT EQUIPMENT EQUIPMENT EQUIPMENT IS IS IS IS NOT NOT NOT NOT DESIGNED DESIGNED DESIGNED DESIGNED FOR FOR FOR FOR MAKING MAKING MAKING MAKING EMERGENCY EMERGENCY EMERGENCY EMERGENCY ...

Page 2: ... replaced by an incorrect type Dispose of used batteries according to the instructions Port specification Port specification Port specification Port specification The port connected to the mains power supply is a SELV port with respect to EN41003 The port connected to the telephone line is a TNV port with respect to EN41003 CLEANING AND CARE CLEANING AND CARE CLEANING AND CARE CLEANING AND CARE Do...

Page 3: ...5 3 4 Text and Number Entry 16 3 4 1 Character Map 16 4 USING YOUR PHONE 17 4 1 Make a Call 17 4 1 1 Pre dialling 17 4 1 2 Direct Dialling 17 4 1 3 Call from the Redial List 17 4 1 4 Call from the Call Log 17 4 1 5 Call from the Phonebook 18 4 2 Answer and End a Call 18 4 3 Handset Speakerphone 18 4 4 Adjust Earpiece Volume 18 4 5 Adjust Speaker Volume 19 4 6 Mute Unmute the Microphone 19 4 7 Pagi...

Page 4: ...a Phonebook Entry 28 6 5 Delete All Entries from the Phonebook List 28 7 CALLER DISPLAY NETWORK DEPENDENT 29 7 1 Call Log 29 7 1 1 Access the Call Log 29 7 1 2 Save a Call Log Entry into the Phonebook 30 7 1 3 Delete a Call Log Entry 30 7 1 4 Delete All Entries in the Call Log 30 7 2 Redial List 31 7 2 1 Access the Redial List 31 7 2 2 Save a Redial Number into the Phonebook 31 7 2 3 Edit a Redial...

Page 5: ...CED SETTINGS 40 10 1 Handset Registration 40 10 2 Register Additional Handsets 40 10 3 Un register your Handset 41 10 4 Change the Master PIN 41 10 5 Change the Recall Time 42 10 6 Change the Dial Mode Dual Mode Dialling models only 42 10 7 Set the First Ring 43 10 8 Reset the Unit 43 11 TROUBLESHOOTING 44 12 DECLARATION OF CONFORMITY 47 13 GUARANTEE AND SERVICE 48 13 1 While the unit is under Gua...

Page 6: ...nk or swimming pool 5 Do not overload wall outlets and extension cords as this can result in the risk of fire or electric shock 6 Unplug this product from the wall outlet and obtain the service of our Repair Centre under the following conditions When the power supply cord or plug is damaged or frayed If the product fails to operate normally despite following the operating instructions If the produ...

Page 7: ... primary cells can be dangerous They may cause interference and or damage to the unit or surroundings The manufacturer will not be held liable for damage arising from such non compliance 10 Do not use third party charging pods Damage may be caused to the batteries 11 Please ensure that the batteries are inserted in the correct polarity 12 Dispose of batteries safely Do not burn immerse them in wat...

Page 8: ...ection and Connection and Connection and Connection and C C C Conditions for onditions for onditions for onditions for U U U Use se se se You can connect your phone to a direct exchange line DEL on a local exchange with its own phone number to an extension socket connected to a DEL or to an extension on an approved compatible PBX Do not connect as an extension to a pay phone The ringer equivalence...

Page 9: ...aware that Large metal objects such as refrigerators mirrors or filing cabinets between the handset and the base unit may block the radio signal Solid structures such as walls may reduce the signal strength Electrical equipment may cause interference and or affect the range 3 Do not place the base unit close to another telephone TV or audio equipment it may cause interference 4 Putting the base un...

Page 10: ...ling and Installing and Installing and C C C Charging the harging the harging the harging the R R R Rechargeable echargeable echargeable echargeable B B B Batteries atteries atteries atteries 1 Insert the 2 supplied batteries into the battery compartment observing the correct polarity see markings inside battery compartment Warning Warning Warning Warning Use only the supplied NiMH rechargeable ba...

Page 11: ...er between the telephone and the telephone line otherwise you may get interference between the telephone and the broadband which could cause problems In a home with broadband every telephone must have a micro filter connected not just the one at the telephone point that your modem is connected to If you need more broadband micro filters contact your broadband supplier Downloaded from www Manualsli...

Page 12: ...1 3 1 3 1 Overview of the Overview of the Overview of the Overview of the Handset Handset Handset Handset Base Base Base Base Station Station Station Station and and and and Charging Pod Charging Pod Charging Pod Charging Pod Base station bottom Handset Base station top Downloaded from www Manualslib com manuals search engine ...

Page 13: ... During a call or message playback press to increase the volume In standby mode press to access the call log CID T Press to make or answer a call During a call or message playback press to switch between speakerphone and earpiece In standby mode press and hold to switch the key lock on or off F During a call press to send a Flash signal also called Recall for network services MICROPHONE MICROPHONE...

Page 14: ...n off In standby mode press and hold to turn the handset ringer on off Press and hold to add a dialling pause when dialling or entering numbers into the phonebook I In standby mode or during a call press to initiate an intercom call or transfer a call R In standby mode press to access the redial list Lights up in Red when a handset is on the base to indicate it is charging Press to find page all r...

Page 15: ...s on 1s off when the battery is partly discharged Flashes 1s on 1s off when the battery level is low Displays when the line is in use Flashes when there is an incoming call Flashes when you have a new voicemail message This is a caller display service and is not usually available from UK network providers Displays when you have new missed calls or the call log is being viewed Displays when the pho...

Page 16: ...plays when the handset is in speaker mode Turns on when confirmation of selection or programming is available Turns on during phonebook editing mode to delete the last digit Turns on during menu mode when you can return to the previous state or previous step Turns on when the screen display is on Downloaded from www Manualslib com manuals search engine ...

Page 17: ... NEWENTRY LIST LIST LIST LIST EDITENTRY EDITENTRY EDITENTRY EDITENTRY DELETE DELETE DELETE DELETE DELETEALL DELETEALL DELETEALL DELETEALL DIRE DIRE DIRE DIRECTMEM CTMEM CTMEM CTMEM HANDSETNAME HANDSETNAME HANDSETNAME HANDSETNAME HANDSETTONE HANDSETTONE HANDSETTONE HANDSETTONE RINGVOLUME RINGVOLUME RINGVOLUME RINGVOLUME RINGTONES RINGTONES RINGTONES RINGTONES KEYBEEP KEYBEEP KEYBEEP KEYBEEP LANGUAG...

Page 18: ...cter entered Writing Tips Writing Tips Writing Tips Writing Tips 1 Once a character is selected the cursor will move to the next position after a short pause 2 Press mto delete the last letter or number 3 4 1 3 4 1 3 4 1 3 4 1 Character Character Character Character M M M Map ap ap ap Key Key Key Key 1 1 1 1st st st st press press press press 2 2 2 2nd nd nd nd press press press press 3 3 3 3rd rd...

Page 19: ...n to the home screen 4 1 3 4 1 3 4 1 3 4 1 3 Call from the Call from the Call from the Call from the R R R Redial edial edial edial L L L List ist ist ist 1 Press Rin standby mode The last number dialled is displayed 2 Press to select the desired entry in the redial list and then press Tto dial out the selected redial number 4 1 4 4 1 4 4 1 4 4 1 4 Call from the Call from the Call from the Call fr...

Page 20: ...its base station or charging pod to end the call provided you have not deactivated the A A A Auto uto uto uto hang hang hang hang up up up up feature See Set Set Set Set A A A Auto uto uto uto H H H Hang ang ang ang up up up up on page 39 4 3 4 3 4 3 4 3 Handset Speakerphone Handset Speakerphone Handset Speakerphone Handset Speakerphone During a call you can press Tto alternate between hands free ...

Page 21: ...unit All the registered handsets that are in range will start to ring You can stop the paging by pressing any key on a handset or the key under the base unit again 4 8 4 8 4 8 4 8 Switching Switching Switching Switching the the the the H H H Handset andset andset andset O O O On n n n O O O Off ff ff ff Press and hold Ofor more than 2 seconds to switch the handset on or off in standby mode When fi...

Page 22: ...tered to the same telephone base It also allows you to transfer external calls from one handset to another and set up a 3 way conference with two handsets and an external call If you try to make a call while another handset is already on an external call you will hear a busy tone for a few seconds before the display returns to standby 4 11 4 11 4 11 4 11 I I I Initiate an nitiate an nitiate an nit...

Page 23: ...l all all all You will hear an alert tone when you receive an incoming external call during an intercom call and you can choose from the following options 1 Press Oto cancel the intercom call and let the handsets receive normal incoming ringing 2 Press Tto answer the incoming call and end the intercom call 3 Press I to answer the incoming call and put the intercom call on hold 4 When the incoming ...

Page 24: ...le for intercom will be displayed 2 Press the handset number you wish to call or press to call all handsets Note Note Note Note If there is no answer from the called handset or you wish to cancel the intercom call before it is answered press Ito return to the external call 3 Press Ton the called handset to answer the internal call where both internal callers can talk 4 When the intercom call is co...

Page 25: ...dsets the handset numbers which are available for intercom will be displayed 2 Press the handset number you wish to call or press to call all handsets Note Note Note Note If there is no answer from the called handset or you wish to cancel the intercom call before it is answered press Ito return to the external call 3 Press Ton the called handset to answer the internal call where both internal call...

Page 26: ... KEY 2 KEY 2 and then press Mto select NO NUMBER NO NUMBER NO NUMBER NO NUMBER is displayed if it is empty Otherwise the stored name is displayed 5 Press Mto enter the menu options 6 Press Magain to select EDIT NUMBER EDIT NUMBER EDIT NUMBER EDIT NUMBER ENTER NAME ENTER NAME ENTER NAME ENTER NAME is displayed if it is empty Otherwise the stored name is displayed 7 Enter the name of the contact and...

Page 27: ...ess Mto select 4 Press to KEY 1 KEY 1 KEY 1 KEY 1 or KEY 2 KEY 2 KEY 2 KEY 2 and then press Mto select NO NUMBER NO NUMBER NO NUMBER NO NUMBER is displayed if it is empty Otherwise the stored name is displayed 5 Press Mto enter the menu options 6 Press to DELETE DELETE DELETE DELETE and then press Mto select DELETE DELETE DELETE DELETE is displayed 7 Press Magain to confirm A confirmation tone is ...

Page 28: ... using the keypad If you make a mistake press mto delete the last character entered 5 Press Mto confirm the name entry 6 Enter the number of the contact maximum 24 digits using the keypad If you make a mistake press mto delete the last digit entered 7 Press Mto confirm A confirmation tone is played 8 Press Oto return to standby mode Note Note Note Note You cannot store a new phonebook entry when t...

Page 29: ...of the entry you wish to locate For example pressing 2will show the first entry starting with A Pressing 2again will show the first entry starting with B and so on and then press if necessary to find the entry you want 6 3 6 3 6 3 6 3 Modify a Modify a Modify a Modify a P P P Phonebook honebook honebook honebook E E E Entry ntry ntry ntry 1 From the home screen press M 2 Press Magain to select PHO...

Page 30: ...irmation tone is played 6 Press Oto return to standby mode 6 5 6 5 6 5 6 5 Delete Delete Delete Delete A A A All ll ll ll E E E Entries from the ntries from the ntries from the ntries from the P P P Phonebook honebook honebook honebook L L L List ist ist ist 1 From the home screen press M 2 Press Magain to select PHONEBOOK PHONEBOOK PHONEBOOK PHONEBOOK 3 Press to DELETE ALL DELETE ALL DELETE ALL D...

Page 31: ...alling 141 the handset will display WITHHELD WITHHELD WITHHELD WITHHELD when you receive the call and in the Call Log Call Log Call Log Call Log afterwards If you have not subscribed to the Caller Line Identification service the handset will display UNKNOWN UNKNOWN UNKNOWN UNKNOWN when you receive the call when it is received and it will not be saved in the Call Log Call Log Call Log Call Log Info...

Page 32: ...Log Delete a Call Log E E E Entry ntry ntry ntry 1 From the home screen press 2 Press to select an entry and then press M 3 Press to DELETE DELETE DELETE DELETE and then press Mto select DELETE DELETE DELETE DELETE is displayed 4 Press Magain to confirm A confirmation tone is played 5 Press Oto return to standby mode 7 1 4 7 1 4 7 1 4 7 1 4 Delete Delete Delete Delete A A A All ll ll ll E E E Entr...

Page 33: ...r into the umber into the umber into the P P P Phonebook honebook honebook honebook 1 From the home screen press R 2 Press to select an entry and press M 3 Press Magain to select SAVE NUMBER SAVE NUMBER SAVE NUMBER SAVE NUMBER 4 Enter the name of the contact maximum 12 characters and then press Mto save A confirmation tone is played 5 Press Oto return to standby mode 7 2 3 7 2 3 7 2 3 7 2 3 Edit a...

Page 34: ...A confirmation tone is played 5 Press Oto return to standby mode 7 2 5 7 2 5 7 2 5 7 2 5 Delete Delete Delete Delete A A A All ll ll ll E E E Entries from the ntries from the ntries from the ntries from the R R R Redial edial edial edial L L L List ist ist ist 1 From the home screen press R 2 Press M 3 Press to DELETE ALL DELETE ALL DELETE ALL DELETE ALL and then press Mto select DELETE DELETE DEL...

Page 35: ...4 Enter the current date and press Mto confirm The default date format is DD MM DD MM DD MM DD MM To change date format see Change the Change the Change the Change the D D D Date ate ate ate F F F Format ormat ormat ormat on page 34 ForDD MM format enter 03 May 2012 as 1 2 0 3 0 5 For MM DD format enter 03 May 2012as 1 2 0 5 0 3 If you make a mistake press mto delete the last digit entered 5 Enter...

Page 36: ...en press Mto confirm A confirmation tone is played 6 Press Oto return to standby mode 8 1 2 8 1 2 8 1 2 8 1 2 Change the Change the Change the Change the D D D Date ate ate ate F F F Format ormat ormat ormat The date can be displayed either as Month Day or Day Month The default setting is DD MM DD MM DD MM DD MM 1 From the home screen press M 2 Press to CLOCK ALARM CLOCK ALARM CLOCK ALARM CLOCK AL...

Page 37: ...reen press M 2 Press to CLOCK ALARM CLOCK ALARM CLOCK ALARM CLOCK ALARMand then press Mto select 3 Press to ALARM ALARM ALARM ALARM and then press Mto select 4 Press to an alarm option OFF OFF OFF OFF Turn alarm off ON ON ON ON ONCE ONCE ONCE ONCE The alarm sounds once at the set time ON ON ON ON DAIL DAIL DAIL DAILY Y Y Y The alarm sounds daily at the set time 5 Press Mto select the option 6 If O...

Page 38: ...o CLOCK ALARM CLOCK ALARM CLOCK ALARM CLOCK ALARMand then press Mto select 3 Press to ALARM TONE ALARM TONE ALARM TONE ALARM TONE and then press Mto select 4 Press to select the desired alarm tone each tone will sound as it is selected and then press Mto confirm A confirmation tone is played 5 Press Oto return to standby mode Downloaded from www Manualslib com manuals search engine ...

Page 39: ... Mto confirm A confirmation tone is played 6 Press Oto return to standby mode N N N Note ote ote ote Press and hold to switch the ringer On On On On and Off Off Off Off when the handset is in standby mode The ringer off icon displays on the screen when ringer off feature is activated 9 2 9 2 9 2 9 2 Set the Set the Set the Set the R R R Ring ing ing ing Tone Tone Tone Tone You can select from 10 r...

Page 40: ...N ON ONor OFF OFF OFF OFFand then press Mto confirm A confirmation tone is played 6 Press Oto return to standby mode 9 4 9 4 9 4 9 4 Rename the Rename the Rename the Rename the H H H Handset andset andset andset You can personalise your handset by renaming it 1 From the home screen press M 2 Press to PERSONAL SET PERSONAL SET PERSONAL SET PERSONAL SET and then press Mto select 3 Press Mto select H...

Page 41: ...e Note Once the display language is set the handset will switch to display in the selected language immediately 9 6 9 6 9 6 9 6 Set Set Set Set A A A Auto uto uto uto H H H Hang ang ang ang up up up up This function enables you to end a call automatically by simply placing the handset back on the base unit or charging pod By default the Auto Hang up feature is ON ON ON ON 1 From the home screen pr...

Page 42: ... andsets andsets andsets 1 Press and hold the key under the base unit for approximately 5 seconds The message indicator on the base will flash for up to 1 minute while it is in registration mode 2 On the handset press M 3 Press to ADVANCEDSET ADVANCEDSET ADVANCEDSET ADVANCEDSET and then press Mto select 4 Press to REGISTRATION REGISTRATION REGISTRATION REGISTRATIONand then press M to select If no ...

Page 43: ... the handset returns to standby mode 10 4 10 4 10 4 10 4 Change Change Change Change the the the the Master PIN Master PIN Master PIN Master PIN The Master PIN is used for registration un registration of handsets The default Master PIN number is 0000 0000 0000 0000 The maximum length of the Master PIN is 8 digits Note Note Note Note If you forget your PIN code you can reset it to its default 0000 ...

Page 44: ... Press Oto return to standby mode 10 6 10 6 10 6 10 6 Change the Change the Change the Change the D D D Dial ial ial ial M M M Mode ode ode ode D D D Dual ual ual ual M M M Mode ode ode ode D D D Dial ial ial iall l l ling ing ing ing models models models models only only only only You should normally leave the dialling mode at its default setting TO TO TO TONE NE NE NE also called MF or DTMF Howe...

Page 45: ... press Mto confirm A confirmation tone is played 5 Press Oto return to standby mode 10 8 10 8 10 8 10 8 Reset Reset Reset Reset the the the the U U U Unit nit nit nit You can reset your phone to its default settings with this feature Note Note Note Note Upon reset all your personal settings call log and redial list entries will be deleted and the phone will return to its default settings However y...

Page 46: ...charging pod to recharge the batteries Switch off the power at the mains socket wait for a short while and then switch it back on This may solve the problem I cannot make call I cannot make call I cannot make call I cannot make calls s s s If the handset display shows KEYS LOCKED KEYS LOCKED KEYS LOCKED KEYS LOCKED press and hold to unlock it before you make a call Only one handset or the base uni...

Page 47: ...andset while I m on a call I hear beeps from my handset while I m on a call I hear beeps from my handset while I m on a call I hear beeps from my handset while I m on a call You may be moving out of range of the base unit Move closer or your call may be cut off Check the Battery Level symbol on the display If it s low recharge the batteries The Caller Display feature isn t working The Caller Displ...

Page 48: ... low o recharge the batteries but I still get a warning that they are low You need to replace the batteries Dispose of used batteries safely do not burn immerse them in water disassemble or puncture the batteries Do not use non rechargeable batteries in your handset they may explode causing damage Registration Registration Registration Registration I am not able I am not able I am not able I am no...

Page 49: ...TSI EN 301406 V 2 1 1 2009 07 EMC ETSI EN 301489 6 V1 3 1 2008 08 ETSI EN 301489 1 V1 8 1 2008 04 Safety EN60950 1 2006 A11 2009 A1 2010 A12 2011 Manufacturer Importer signature of authorised person 18 05 2012 Date Signature The conformity to the requirements is validated by the symbol NOTE NOTE NOTE NOTE In compliance with Directive 2002 96 EC when you purchase a product that comes with the symbo...

Page 50: ...nder Guarantee While the unit is under Guarantee While the unit is under Guarantee While the unit is under Guarantee 1 Disconnect the base unit from the telephone line and the mains electricity supply 2 Pack up all parts of your phone system using the original package 3 Return the unit to the shop where you bought it making sure you take your sales receipt Remember to include the mains adapter 13 ...

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