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MorphoWave Compact - 2018_2000035853
10.1 > Troubleshooting
The terminal IP address is unknown or it is not possible to connect to the terminal
Use terminal interface to configure a valid set of network parameters in your terminal.
The sensor is switched off
Check that the database contains at least one record.
Check that the identification mode is enabled.
The terminal returns erratic responses to Ping commands
Check the subnet mask.
Ask the network administrator for the correct value.
Check that each device connected to the network has a different IP address.
10.2 > Technical Support and Hotline
North America:
Mail:
cscenter@morpho.com
Tel: +1 888 940 7477
South America:
Mail:
cscenter@morpho.com
Tel: +1 714 575 2973
South Africa:
Mail:
sec.san.bio.support@morpho.com
Tel: + 27 11 286 5855
India:
Mail:
support.morphoindia@morpho.com
Tel: 0120-4699900
Europe and rest of the world:
Mail:
hotline-biometrics@morpho.com
Tel: +33 1 30 20 30 40
(9H00am to 5H30pm French Time, Monday to Friday)
Web site
For the latest firmware, software, document releases, and news, please check our websites :
North and South America
: e-mailing
cscenter@morpho.com
with your name, phone number, product
serial number and “Send Links For MorphoWave Compact Documents” in the subject line
Other countries
: please visit our web site
www.biometric-terminals.com
(To get your log in and
password please contact your sales representative).
Summary of Contents for MorphoWave Compact
Page 1: ...Copyright 2018 Idemia May 2018 2018_2000035853 MorphoWave Compact Installation guide ...
Page 2: ...Copyright 2018 Idemia May 2018 2018_2000035853 ...
Page 9: ...9 MorphoWave Compact 2018_2000035853 1 Introduction ...
Page 21: ...21 MorphoWave Compact 2018_2000035853 2 General description ...
Page 29: ...29 MorphoWave Compact 2018_2000035853 3 Installation procedure ...
Page 37: ...37 MorphoWave Compact 2018_2000035853 3 3 4 Attach the device on the base plate ...
Page 41: ...41 MorphoWave Compact 2018_2000035853 4 Electrical interface ...
Page 58: ...58 MorphoWave Compact 2018_2000035853 5 User interface ...
Page 64: ...64 MorphoWave Compact 2018_2000035853 6 Accessories Software Licenses and PC Applications ...
Page 67: ...67 MorphoWave Compact 2018_2000035853 7 Recommendations ...
Page 70: ...70 MorphoWave Compact 2018_2000035853 8 Annex 1 finger placement recommendations ...
Page 74: ...74 MorphoWave Compact 2018_2000035853 ...
Page 75: ...75 MorphoWave Compact 2018_2000035853 9 Annex 2 Bibliography ...
Page 78: ...78 MorphoWave Compact 2018_2000035853 10 Annex 3 Support ...
Page 80: ...Copyright 2017 Photo GettyImages 656164914 Copyright 2017 Photo GettyImages 656164914 ...