NEO 3
P L AT F O R M O F P R O D U C TS
Troubleshooting
See the VP3350 Integration Manual (available on the ID TECH Knowledge Base) for a full list of troubleshooting
suggestions or contact support@idtechproducts.com.
Symptom
Probable Cause
Solution
No communication and all LEDs
off
• Power off
• Battery out of charge
• Host device not connected
• Charge the battery
• Press the device Reset button
• Make sure to enter the correct
paring password
Device is connected to iOS device
but not communicating with
payment app
• Incorrect Bluetooth pairing
method for iOS
• See “iOS Connectivity: BLE and
VP3350” above for iOS-specific
pairing instructions
Bluetooth paring failed (Android)
• Host device running Android 6.x
or earlier
• Make sure the host device is
running Android 6.X or later
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