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Symptom
Possible Cause
Remedy
Communication to Kiosk
No data is received, or
data is garbled.
Faulty or incorrect cable
connections.
Check that the cable connection
is secure and in the correct port
on the kiosk.
If you are unable to resolvethe problem, contact your localsupport representative.
Firmware Upgrade
The Kiosk II can be upgraded using either the serial or USB interfaces.
SerialFirmwareDownloadProcess
The ViVOpayKiosk II canonly be upgraded when it is placed in upgrade mode by
drawing down the ISP signal on the externalconnector. Using thecable and dongle
mentioned above accomplishes this by connecting theISP pin tothe RS232signal ground.
If the ISP is grounded when theViVOpay Kiosk II powerson, it enters download mode.
Otherwise it will operate normally, emitting abeep and flashing LEDs when powered on.
If you want to build your own downloadcable,the pinouts to the external connector are
given in
Connecting to theData Port
. After you have entered download mode, you must
erase the current firmware and install the new firmware.
Preparation
To install thenew firmwareyou will need:
PC with available serial orUSB port
ViVOpay Kiosk II with a serial orUSB data cable attached
For serial downloads: 220-1275-00 Download Dongle (DB-9 serialto RJ45)
Philips LPC2000 Flash Utility software
Firmware file for the desired firmware (contact
ViVOpaysupport@idtechproducts.com
)
Power supplyfor the ViVOpay reader (7.5- 36 VDC; 3 Watts output).
LoadtheViVOpayKioskFirmware
1. Install the LPC2000 flash utility program on the PC.
2. Copy the ViVOpay Kiosk II firmware on the PC.
3. Connect the download dongle (220-1275-00) to thePC COM portand plug in the
220-2374-00cable from ViVOpay Kiosk II tothe dongle.
4. Connect the power to the ViVOpay reader. Thereshould be no beep, and no LED
activity.
5. Launch the Philips LPC2000 utility. If the Philips utility fails to identify any reader
attached, please follow thetroubleshooting steps given in
Troubleshooting
.
6. Set the
Device
to LPC 2138.
