IDTECH ViVOpay Vendi, User Manual

Page 1: ...ViVOpay Vendi User Manual 80139500 001 Rev A ...

Page 2: ...y other method or translated into another language or language form without the express written consent of ID TECH ID TECH is a registered trademark of International Technologies and Systems Corporation ViVOpay and Value through Innovation are trademarks of International Technologies and Systems Corporation Other trademarks are the property of the respective owner Warranty Disclaimer The services ...

Page 3: ... to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Changes or modifications to the ViVOpay Vendi not exp...

Page 4: ...tures 5 1 2 Specifications 6 2 Installation 7 3 Firmware Upgrade via RS232 or USB 13 3 1 Preparation 13 3 2 Download Procedure 13 3 3 Default Configuration 15 4 Installation Points 16 5 Troubleshooting 17 6 Glossary 19 Customer Support 20 4 ...

Page 5: ...of installation ViVOpay Vendi supports the following contactless payment applications in the latest release of firmware American Express Expresspay 3 0 Discover DPAS 1 0 Interac Flash v1 5 MasterCard PayPass MChip 3 0 2 MIFARE Visa VCPS 2 1 3 MSD qVSDC Apple Pay other Mobile Wallets This document assumes that users are familiar with their host POS systems and all related functions 1 1 Features Sup...

Page 6: ...ISO 18092 Typical Read Range 4 6 cm 1 5 to 2 3 inches IK Rating IK 8 IP Rating IP 65 Physical interior mount Height 108 mm 4 25 inches Width 85 4 mm 3 36 inches Depth 50 8 mm 2 0 inches Physical exterior mount Height 137 6 mm 5 42 inches Width 99 5 mm 3 92 inches Depth 42 5 mm 1 67 inches Environmental Operating Temperature 20 C to 70 C 4 F to 158 F Storage Temperature 30 C to 80 C 22 F to 176 F C...

Page 7: ...ending machine Make sure that you have the following major components required for installing the ViVOpay Vendi unit inside a vending machine Note that the Interior Cable ends will vary from vending machine that the Vendi is being installed in Remove all power from the vending machine by removing the plug from the electrical socket i 7 ...

Page 8: ... gain access to the backside of the front panel See the individual vending machine instructions on how to gain access to the interior Remove any existing hardware to make room for the installation of the ViVOpay Vendi hardware 8 ...

Page 9: ...Insert the ViVOpay Vendi into the opening making sure that it is positioned right side up Attach the nuts to lock the ViVOpay Vendi into position 9 ...

Page 10: ...then attaches inside the vending machine Tidy all cables and fasten with nylon cable ties Ensure that no loose cables could be caught when the vending machine door is opened closed for servicing Additionally avoid routing excess cables over fans or other electrical motors that could cause undue heat buildup or electrical interference 10 ...

Page 11: ...Close up the vending machine Connect the power cable into the electrical outlet The ViVOpay Vendi unit LEDs should come on and the unit should beep 11 ...

Page 12: ...i unit Left LED is normally on even when no card is presented All Green LEDs flash when the card is successfully read Blue LEDs blink to indicate that the ViVOpay Vendi unit is operational Normally the Blue LEDs blink in sequence to indicate that the unit is available Depending on the specific vendor this feature may not apply Orange LED blinks to indicate that a transaction is in progress A beep ...

Page 13: ...ort idtechproducts com if needed 3 2 Download Procedure 1 Confirm Firmware Download Application is installed on PC 2 Plug 80139201 001 into Vendi and connect either the serial cable 220 2463 XX or USB cable 220 0012 XX into 80139201 001 on one end and the other end to the PC 3 Plug the power supply 140 2035 XX into the appropriate portion on 80139201 001 There will be a beep indication reader is a...

Page 14: ...6 Click Load and select the appropriate firmware file Ex NEO_v1 00 XXX txt or Vendi v1 00 XXX bin 7 Download process will start 14 ...

Page 15: ...ill display 100 Done and Rebooting 3 3 Default Configuration 1 Continue from last step in Sec 3 2 Click Reset Default and when it is complete End of Load Default Setting 04 F0 is displayed 2 Application could be closed at this time 15 ...

Page 16: ...ld be with a test card it will prove connectivity all the way through the system When mounting the unit on a surface thorough cleaning of the area with alcohol or Windex should be performed and allowed to dry prior to applying any sticky tape velcro pads The decals on the unit have a protective film that should be removed prior to leaving the installation site Due to the high visibility of contact...

Page 17: ...t card fob phone closer to the unit and ensure it is parallel to the face of the reader Ensure the card fob is valid current Try a different card fob phone Check to see if card fob phone is damaged Test with contactless test card Ensure phone cover is not obstructing the NFC functionality of the phone Ensure correct firmware is loaded on Vendi Power cable is securely plugged in Replace the ViVOpay...

Page 18: ...ns Contactless application is not installed on terminal Check that the cable connection is secure and in the correct port on host end Check that POS ECR has the correct software application to accept data from the contactless reader may need assistance from POS vendor Contact the payment processor for an application upgrade 18 ...

Page 19: ...ss MasterCard s contactless payment product that utilizes contactless technology MTBF Mean time between failures MTBF is the average time a device will function before a failure NFC Near Field Communications NFC Phone Near Field Communications NFC phone A technology where RFID chips are embedded in the back cover of a cell phone such as the Nokia 3220 that enables communication with contactless re...

Page 20: ...Explanations EMV Contactless Symbol The symbol of the crossed out wheeled bin indicates that the product electrical and electronic equipment should not be placed in municipal waste Please check local regulations for disposal of electronic products Customer Support Please contact your local support representative or send an email to vivopaysupport idtechproducts com for all support questions 20 ...