IDVille ID MAKER Zenius, User Manual

Page 1: ...USER GUIDE ID Maker Card Printer 2013 All rights reserved April 2013 Ref KU PRM1 037 ENG Rev A0...

Page 2: ...ns Environmental information IDville is committed to helping the environment by reducing the energy consumption of its products ID Maker printers have been certified ENERGYSTAR due to their low power...

Page 3: ...visit our website at idville com Warranty Registration Please register on line at idville com to receive our special offers and general information Once on the website click on Drivers and Support th...

Page 4: ...and draughts but well ventilated Take care to keep your printer on a flat sturdy surface able to bear its weight Getting Started 1 1 Unpacking Your printer is supplied with several accessories that we...

Page 5: ...unctions A Card input feeder B Output hopper C Control panel D USB connector type A E USB connector type B F Ethernet connector G Power cable socket H Place for Kensington lock I Place for reject box...

Page 6: ...er or to experienced users The machine should always be disconnected from the power supply unplugged before carrying out any work on it J Thermal print head K Side panel opening mechanism L Cleaning r...

Page 7: ...witches to hibernation mode after 30 minutes in standby mode The standby times can be configured in the ID Maker Print Center In standard standby mode sending a print request restarts the printer and...

Page 8: ...ons from other suppliers is liable to damage your printer and voids the manufacturer s warranty for the printer For optimum print quality IDville recommends that the printer is fully cleaned every tim...

Page 9: ...of the cards in order to preserve print quality Do not use cards that have been damaged folded embossed or dropped on the floor Keep your cards protected from dust 1 3c Cards Loading the cards 1 Open...

Page 10: ...ted and or encoded cards The printer is equipped with an output hopper with a maximum capacity of 100 x 0 76 mm cards Adjusting card thickness The printer is equipped with a manual card thickness adju...

Page 11: ...1 3 2 To adjust card thickness 1 Open the card feeder on the printer 2 Adjust the thickness of the cards used by moving the gauge from right to left to the desired card thickness 3 Then close the fee...

Page 12: ...reject box The printer is fitted with a removable reject box which is positioned behind it The reject box can hold 30 cards To empty it just remove the cards in it IDville recommends that you empty t...

Page 13: ...equire the user to have administrator rights to install the driver Printing 2 1 Installing the Print Driver New advanced functions automate printer configuration after the print driver has been instal...

Page 14: ...raphic application called ID Maker Print Center is available to help you if necessary to change certain predefined settings To access this application From the Start button on the bottom left of your...

Page 15: ...tention to the settings defined under the print driver properties and do not hesitate to contact IDville for any advice and assistance needed before making any changes Select the desired printer Right...

Page 16: ...of your print requests Warnings about problems which have stopped the printer When the ID Maker Printer Manager is active a small icon is displayed in the bar on the bottom right of your screen The co...

Page 17: ...he MS Word application Click on the File in the menu bar then on Page Setup In the Margins tab set all margins to 0 then in the Orientation section select Landscape The Paper tab has a Paper Size opti...

Page 18: ...le sided printing upgrade by contacting IDville This kit comprises an activation key which must be inserted into the printer This operation is quick and easy to do Follow the procedure below 1 Turn on...

Page 19: ...rol panel start flashing one after the other for between 5 and 10 seconds Activation has completed successfully when the 3 LEDs remain lit for several seconds then turn off 6 Open the coverA and remov...

Page 20: ...aTCP IP network connection Out of the box the printer comes configured in DHCP mode Dynamic Host Configuration Protocol which means that its IP address is supplied by the network In addition to these...

Page 21: ...iate environment on the print head or on the cards Users must take all necessary precautions to insert only clean cards free of dust deposits or foreign bodies into the machine The frequency and quali...

Page 22: ...valid Recommended cleaning cycle whenever the ribbon is changed Mandatory cleaning cycle when the cleaning warning is triggered Servicing accessory adhesive cleaning card Your printer is fitted with...

Page 23: ...printer cleans the cleaning roller in order to maintain print quality and increases the service life of the print head 1 Open the printer cover 2 Remove the ribbon as shown on the diagram 3 Close the...

Page 24: ...e to the desired card thickness 6 Remove any cards present in the feeder 7 Double click the cleaning button on the control panel before inserting the cleaning card 8 Remove the film from the adhesive...

Page 25: ...objects Avoid touching the print head directly with your fingers as this could affect print quality or permanently damage the print head 3 2b Servicing the Print Head However to maintain the original...

Page 26: ...ID Maker cotton bud and press the middle of the tube until the end of the cotton bud is impregnated with alcohol 2 Unplug the power supply cable open the cover then find the print head 3 Gently rub th...

Page 27: ...ance kit consisting of 2 adhesive cards 2 impregnated T shaped cards a cleaning pen and a box of 60 wipes The T shaped card is used to clean the card feed rollers and the magnetic encoder head To ensu...

Page 28: ...thickness to the MAX position 6 Remove any cards present in the feeder 7 Double click the cleaning button on the control panel before inserting the cleaning card 8 Take the T shaped cleaning card and...

Page 29: ...t for 2 minutes after cleaning before using your printer Before using your printer remember to reset the gauge to the desired card thickness 9 Remove the T shaped card then remove the film from the ad...

Page 30: ...directly with your fingers as this could affect print quality or permanently damage the print head Wait for 2 minutes after cleaning before using your printer 3 3b Servicing the Print Head The cleanin...

Page 31: ...environment 1 Open the printer cover Locate the dust filter 2 Remove the filter by pulling it upwards and slide it out to release it completely 3 Once the filter is removed from its slot obtain a cle...

Page 32: ...ical support 4 1 Warnings and Diagnosis Although the ID Maker printer was designed to work independently keeping user involvement to a minimum it may nonetheless prove useful to gain some familiarity...

Page 33: ...ed Check the condition of the ribbon in the printer If you have a print job in progress this restarts with a new card The printer is receiving data No cards in the card feeder Put cards back into the...

Page 34: ...refer to section 4 3b If the problem persists contact your Evolis dealer for assistance Mechanical Error The printer requires advanced cleaning See section 3 Maintenance Advanced Cleaning The printer...

Page 35: ...dating its Firmware The printer restarts following the update Cooling Mode Waiting for a Card to be Inserted or Removed Firmware Update The printer is waiting for a card to be inserted or removed Inse...

Page 36: ...u may be asked to run by IDville to help you as effectively as possible 4 2a Printing a Technical Test Card The technical test card must be printed when you receive your machine to ensure your printer...

Page 37: ...oftware Versions You can identify directly the system versions installed print driver set etc 1 In Evolis Print Center double click the name of the printer to display its Properties 2 Click System inf...

Page 38: ...is lit Make sure you are using the power supply unit supplied with the printer 3 Check the USB cable Check that the USB cable is connecting the printer to your computer 4 Check the ribbon Check that t...

Page 39: ...cards Cleaning roller or print head clogged Run a cleaning cycle The ribbon is not correctly fitted Check that there are no wrinkles on the ribbon surface Print head dirty or damaged Clean or replace...

Page 40: ...uter and the printer Try using another cable of the same type Check that the printer is clean Clean the printer especially the cleaning roller See the maintenance section Check that the cards are clea...

Page 41: ...card is still stuck inside the printer slide it manually towards the printer output If there is more than one card always push the top one first 3 Replace the ribbon then close the printer cover To pr...

Page 42: ...environment free from dust or other particles ensure a lengthy useful life Nonetheless the print head may sometimes need to be replaced IDville has designed a unique device enabling users to undertak...

Page 43: ...d 3 Press on the plastic part behind the head pressure plate and pull on the head with the other hand as shown in the diagram in order to free the lugs from the holding fork then remove the lugs from...

Page 44: ...aising it in the two guides so as to trap the lugs of the fork in their slotsA then lower it by pressing on the two forksB a click will be heard 3 Connect the cable into its socket making sure it is t...

Page 45: ...inter CLEANING Step 3 Configuring the New Print Head 1 Power up the printer and check that it is properly connected to a computer on which the printer s ID Maker Print Center is installed 2 In Mainten...

Page 46: ...ates can be downloaded from the website at idville com 1 Go to the Support Drivers menu then select your printer model and click on the Print drivers and Firmware link 2 Then click on the file for the...

Page 47: ...s or gain the benefit of new options 1 Go to the Support Drivers menu then select your printer model and click on the Print drivers and Firmware link 2 Then click on the file for the corresponding pri...

Page 48: ...g A description of the incident that has occurred A description of the steps that you have taken to resolve the problem In addition to enable you to find answers to your questions 24 7 the idville com...

Page 49: ...ur Maximum speed under special conditions Color up to 210 cards hour single side Monochrome up to 850 cards per hour single side Card Management and Technical Data Automatic or manual feeder Feeder ca...

Page 50: ...ed Integrated ribbon saving for monochrome printing Ribbon YMCKO 300 prints roll YMCKO K 200 prints roll 1 2 YMCKO 400 prints roll KO 600 prints roll Monochrome ribbons 1000 prints roll1 Hologram ribb...

Page 51: ...ndows2 XP SP3 Vista 32 64 W7 32 64 W8 32 64 Supplied with eMedia CS card designer Standard Edition unlimited version compatible withWindows 7 andVista Supplied with Mac OS X printer driver from 10 5 L...

Page 52: ...ressure in assistant positions LpAm color mode YMCKO In operation 48 dB A Standby mode background noise level Security Place for Kensington lock Data encryption for magnetic encoding Eco Design and Ce...

Page 53: ...f Conformity CE FCC IEC VCCI CCC KC ErP 2009 125 CE ENERGY STAR RoHS 13 56 MHz PLL ASK semi duplex operation Power Supply Power supply module 100 240Volts AC 50 60 Hz 1 7A Printer 24Volts DC 2 7 A Env...

Page 54: ...FCC Part 15 Subpart A Section 15 107 a and Section 15 109 a Class B Digital device Additional information This equipment has been tested and found to comply with the limits for a Class B digital devi...

Page 55: ...netic encoder works in exactly the same way as a basic card printer The ID Maker encoder encodes the magnetic stripes in a single pass then runs a data check Although able to be configured as high coe...

Page 56: ...ced in the card feeder so that the magnetic stripe is facing downwards as shown below 1 Open the printer card feeder as shown 2 Insert a maximum of 50 cards of thickness 0 76 mm Hold the cards as show...

Page 57: ...agnetic encoding to high HiCo or low LoCo coercivity A magnetic stripe that is encoded with high coercivity is more resistant to external disturbance than a magnetic stripe encoded using low coercivit...

Page 58: ...Maintenance section of this manual for further information Repeatedly running the cleaning card through the printer cleans the card feed rollers the cleaning rollers the print head and the magnetic en...

Page 59: ...er smartcard contact station is used to program chips to ISO 7816 2 standards Contact Station Location The contact station is a module installed either in the factory or on site by IDville It is locat...

Page 60: ...eeder so that the chip contact is facing upwards as shown below 1 Open the printer card feeder as shown 2 Insert a maximum of 50 cards of thickness 0 76 mm smartcard contact upwards Ensure the cards a...

Page 61: ...y with a smartcard contact station without integrated encoder are fitted with a female DB 9 connector which is found on the back of a printer This connector directly connected to the contact station i...

Page 62: ...sequence A card is moved from the feeder to the contact station and stops underneath it The contact station is pushed downwards to make contact with the card The printer connects the contact station t...

Page 63: ...ation of the Antenna or the encoder including an antenna By means of a specific command the card is positioned close to the antenna such that the card lies within its radio range Reading data from or...

Page 64: ...nd secondly the encoder from the computer If your encoder is supplied with an RS 232 interface it needs to be connected to the computer via a serial cable This cable plugs into the printer s female DB...

Page 65: ...anel 1000 prints roll R2F010XXX KO black and clear overlay 600 prints roll Color Ribbons R5F002XXX YMCKO 200 prints roll R5F008XXX YMCKO 300 prints roll R5H004XXX 1 2 YMCKO 400 prints roll R6F003XXX Y...

Page 66: ...impregnated T shaped cards A5003 Cotton bud cleaning kit for cleaning the print head 25 cotton buds with foam ends and reservoir with isopropyl alcohol IPA ACL005 Pen cleaning kit for cleaning the pri...