IEI Technology WMS-2208R, Service Manual

Page 1: ...idence not to reproduce copy reveal or publish it in part or whole in any form 2 IEI has made reasonable effort to ensure the accuracy and validity of this document however IEI specifically disclaims...

Page 2: ...DE 6 CHAPTER 4 DISASSEMBLY GUIDE 10 OVERVIEW 10 SYSTEM DISASSEMBLY AND REASSEMBLY 10 CHAPTER 5 SPARE PARTS 17 OVERVIEW 17 CHAPTER 6 PACKING FOR SHIPMENT 18 GENERAL INSTRUCTIONS 18 PACKING IN THE ORIGI...

Page 3: ...d this user manual carefully for thorough understanding on its functions Resources Support IEI is a systems company dedicated to providing innovative products and first rate services to all our partne...

Page 4: ...The WMS 2208R requires no routine service Cleaning Caution DO NOT immerse WMS 2208R in liquid or use caustic or abrasive cleaners To clean WMS 2208R dampen a soft cloth with any commercial nonabrasive...

Page 5: ...d actions on how to correct each problem Note For system manufactured after November 10 2003 the system firmware is stored at MailWare flash module DOM instead of on board flash Please be noticed abou...

Page 6: ...provides technical assistance information and replacement parts To obtain replacement parts contact the IEI Customer Services Department or your sales representative Please refer to parts by the part...

Page 7: ...on The hard drive makes strange sounds when working Replace the hard disk that makes strange sound LCD module shows below error message disk drive n failed or unplugged Event logs show below error mes...

Page 8: ...he factory defaults Symptom Corrective Action The system fails to boot successfully and the LCD module displays nothing or just SYSTEM STARTING message Connect the console cables refer to Appendix B t...

Page 9: ...module displays nothing or just SYSTEM STARTING message Connect the console cables refer to Appendix B to investigate the system booting process If the system reports any hardware failure replace the...

Page 10: ...below One number 102 Phillips head screwdriver One number 107 Phillips head screwdriver One 5 mm spanner One diagonal pliers for cutting the cable tie Caution Observe ESD electrostatic discharge prec...

Page 11: ...WMS 2208R WEB MAIL SERVER SERVICE MANUAL 1 Remove the top cover Unfasten the six screws and push the top cover towards the back to remove it IEI CONFIDENTIAL 11...

Page 12: ...the hard disks and case fans a Remove the six screws on the drive trays then unplug flat cable and power cable of hard disks as indicated below b Unfasten all screws circled in the picture below and...

Page 13: ...N2 just unplug it directly Note Only system manufactured after November 10 2003 comprises the MailWare flash module For earlier system the system firmware is stored in on board flash 4 Detach the main...

Page 14: ...WMS 2208R WEB MAIL SERVER SERVICE MANUAL b Remove the six studs as shown below c Disconnect these two connectors shown below IEI CONFIDENTIAL 14...

Page 15: ...SERVICE MANUAL d Cut off the cable tie and disconnect the connector shown in the square and then loosen the four screws shown in the circles e Take out the CPU CARD upward following the direction of...

Page 16: ...WMS 2208R WEB MAIL SERVER SERVICE MANUAL 5 Detach the front panel assembly Unfasten the four screws shown in the diagram below IEI CONFIDENTIAL 16...

Page 17: ...Board not including the SDRAM 004ISS105 00 020 Front Panel Assembly including LCD module 193WMS2208R 000 MailWare Flash Module DOM only for system manufactured after November 10 2003 WMS 2208R DOM Cas...

Page 18: ...r a Returned Material Authorization RMA number Mark the shipping carton and any shipping forms with the RMA number Caution Observe ESD electrostatic discharge precautions when packing any WMS 2208R co...

Page 19: ...WMS 2208R WEB MAIL SERVER SERVICE MANUAL 5 Seal the carton with packing tape 6 Label carton with shipping address return address and RMA number IEI CONFIDENTIAL 19...

Page 20: ...in the flash module for replacement please contact IEI Customer Support Department or your sales representatives Caution After replacing a new MailWare flash module all the existing configuration data...

Page 21: ...list of verified hard drive models please refer to Appendix A Hard Drive Compatibility List We strongly recommend customers to use only the tested hard drive models IEI cannot guarantee system stabil...

Page 22: ...nature of IDE hard disk drives each hard drives model might have slightly different physical dimensions For some models it may not be possible to fasten the hard disk to the drive plate with all the f...

Page 23: ...re is only one hard drive mounted Pre configure the hard drives on the system to a RAID 0 volume if there is two hard drives mounted Before performing the factory default setup start the browser and o...

Page 24: ...WMS 2208R WEB MAIL SERVER SERVICE MANUAL For two hard drives 2 Run Re initialize Please wait for a while until the volume is created IEI CONFIDENTIAL 24...

Page 25: ...l drives not specified on this list Table 2 WMS 2208R Hard Drive Compatibility List Manufacturer Model Capacity IBM DTLA 305040 40GB IBM IC35L080AVVA07 80GB IBM IC35L120AVVA07 120GB IBM IC35L120AVV207...

Page 26: ...ect the monitor and keyboard via the console cables The console cables are included in the WMS 2208R Service Kits which can be ordered as a spare part Note Refer to Chapter 6 Spare Parts for ordering...