18
ADMINISTRATION GUIDE
User’s fingerprint is not being recognised?
1.
Ensure that the user has a registered profile with an active fingerprint
template.
This can be checked through your registration software.
2.
Does the user have the required permissions for access?
This can be checked and changed as required through your access control software.
3.
Ensure the user is using the same finger that is registered on their user
template.
If needed, remove any previously stored fingerprint images and re-register the
user’s fingerprint.
4.
Ensure the user is placing their finger correctly?
Ensure the user is placing the finger correctly, face down and flat. Refer to the
finger placement guides within this document.
5.
Try registering a second finger as a backup.
It is always advisable to register a second finger when possible for backup. In the
instance when a user’s finger is either damaged or experiencing temporary
problems, having a backup image can save time during busy periods and can be
looked into further when more time is available. In some cases it may be required
that a user registers multiple fingers (see ‘Problem Fingerprints’).
6.
Is the user’s finger damaged?
Any cuts, abrasions or damage on the finger could affect fingerprints as
damaged skin may impair previously recorded images. Re-register the user’s
finger or register an alternative finger to use until the original is healed. Once healed
the user may be required to re-register their fingerprint as scar tissue may be
present which can alter fingerprints.
7.
Has the reader been installed at the required height?
ievo
readers have instalment placement guides to allow for optimum efficiency
and to be compliant with DDA regulations. Refer to the
ievo
manual for DDA
compliant guidance or contact your supplier/installer if you are unsure.
8. Ensure the reader has been installed vertically.
www.ievoreader.com