19
The system is not behaving as expected.
1.
Ensure that doors have not been set to ‘always closed’.
This should be controlled through your security software, please refer to software
manuals for further assistance or contact your provider.
ievo
devices do not cover
the actual door security permissions.
2.
Check that the user is not trying to gain entry outside of allowed times.
Check your user software that users have the required permission on their
profiles.
3.
Check that doors have not been bolted or locked from the inside.
4.
The
ievo
reader’s sensor is not responding
Please contact your supplier or installer for technical support
If none of the above checks provide a solution to a problem you are
experiencing, please contact your supplier or installer for further technical
support.
Is there excessive dirt or debris on the user’s finger or sensor?
Although
ievo
readers can scan through levels of dirt and debris, having a ‘clean’
finger will always increase the effectiveness of the reader. Also ensure that there is
no excessive dirt or debris on the reader’s sensor itself before scanning.
9
.
Reference Guide
Has the sensor been damaged?
Damage to the sensor’s glass can interfere when scanning a fingerprint. If there is
a deep scratch or other damage present, please contact your supplier or installer.
10
.