20
TROUBLESHOOTING
My fingerprint is not being recognised?
1.
Are you registered?
Ensure that you have been registered as a user and had your fingerprint registered
correctly.
2.
Are you using the same finger you registered with?
Ensure you are using the same finger that you registered with, the most common
finger used is the ‘index’ finger.
3.
Keep your finger still until the sensor finishes scanning.
In order to get the best scan possible it is vital you keep your finger still while the
sensor is scanning. Do not remove your finger until the sensor has finished its scan,
the scanning process is indicated by a white light. Once complete remove your
finger and wait for access.
4.
Have you damaged your fingerprint?
If you have a cut, abrasion or damage on your finger this could affect your fingerprint
as damaged skin may impair a previously recorded image. Please re-register
your finger, or register an alternative finger to use until the original is healed.
Once healed you may be required to re-register your fingerprint as scar tissue may
be present which can alter your fingerprint.
5.
Are you placing your finger correctly?
To ensure you are placing your finger correctly; face down and flat. Please refer to
the finger placement guides within this document.
6.
Is there excessive dirt or debris on your finger?
Although
ievo
readers can scan through levels of dirt and debris, having a ‘clean’
finger will always increase the effectiveness of the reader.
7.
Ensure that you are not pressing too heavily on the reader during a
scan.
Pressing heavily on the reader can squash your fingerprint meaning that the key
reference points are spread differently from the original scan.
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