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My fingerprint is accepted but the door does not open?
1.
Check the door has not been set to ‘always closed’.
This should be controlled through your security software, please refer to software
manuals for further assistance or contact your provider.
ievo
devices do not
control the actual door security permissions.
2.
Check that you are not trying to gain entry outside of your allowed
times.
Check with your administrator or software handler that you do not have any
restricted entry times on your user profile.
3.
Check the door has not been bolted or locked from the inside.
If none of these checks provide a solution to a problem you are experiencing, it could mean a
faulty locking mechanism or relay. Please contact your supplier or installer for technical support.
Is my fingerprint stored on a database? If so, who has
access to my information?
Fingerprint images are not stored. An
ievo
reader scans a finger and
collates a range of different identifying reference points. These reference
points are converted to a template and stored on an
ievo
Control Board.
For more information, please read the ‘Data Protection’ section of this
guide.
I want to know more about our biometric system and
have further questions. Who can I contact?
You should contact your supplier or installer in the first instance as they
will be familiar with your installation.
Alternatively you can email the
ievo
team at:
support@ievoreader.com
or phone us Monday to Friday 9am till 5.30pm (GMT) on:
0845 643 6632
or
+44 (0)191 296 3623
Reference Guide