iGenix IG3751, User Manual

11

TROUBLESHOOTING

If you are having problems with your appliance, please use our troubleshooting guide below. If you are 
unable to resolve the issue using this guide please ring our Customer Service Department on 0844 848 
5861. Please have the model code and purchase information available.

The freezer does 

not work.

1. Not properly plugged into the  

    mains wall socket.

2. No electricity in the mains wall  

    socket.

3. The door is not closed properly.
1. The pipe work is touching the  

    wall or skirting board.

2. The freezer has not been levelled  

    properly.

1. Plug in firmly.

2. Check fuse or breaker.

3. Make sure the door is properly 

    aligned and creates a seal around 

    the door.

Fault 

Possible cause 

Solution

The fridge is 

making a lot of 

noise.

1. Pull the freezer forward so it  

    does not touch the wall or  

    skirting board.

2. Adjust the feet at the front of the  

    freezer, ensuring they are in firm  

    contact with the floor.

1. The thermostat is set too high  

    for your environment.

2. The freezer is too close to a  

    heat source.

3. There is not enough ventilation  

    around the freezer.

4. The door is not closed properly.

1. Turn the thermostat to a  

    higher setting.

2. Move the freezer away from  

    the heat source and out of direct  

    sunlight.

3. Ensure there is a minimum gap  

    of 10mm at each side and 30mm  

    above the freezer.

4. Ensure that the door is properly  

    closed and the seal is not  

    damaged.

1. Door is not closed properly.

2. Door open too long and warm  

    air condensates in the freezer.

3. The freezer needs defrosting

1. Check to see if anything is  

    stopping the door from closing  

    properly.

2. Ensure the door is not left open  

    any longer than needed.

3. Ensure advised periodic  

    defrosting has been carried out

The temperature in 

the freezer is too 

warm.

Ice builds up rapidly 

inside the freezer.