5.2 Technical Q&A
01: The DVR doesn’t start once the power supply is connected
Please check the power switch at the rear panel of DVR.
Please check the power supply you are using is rated 12V/2A or above.
02: The DVR turns on but stays at the welcome screen
The hard drive may be faulty
The software may be corrupted.
03: The DVR is very slow to start
It may be that the hard drive is nearly full, causing the system to search for longer for the files required
A hard drive error can cause this delay.
04: The system reboots repeatedly
Check the hard drive is formatted to FAT32
Check the power supply is of the correct rating
Disconnect the network cable and check if the DVR becomes stable.
05: The DVR stops during playback
Check the hard drive is working correctly
Check the DVR is not getting too hot
Check there are no external electrical devices drawing too much current near the DVR.
06: The firmware upgrade has failed
Check the USB drive used is compatible with the DVR
USB interface is faulty.
07: The picture displayed is black and white
Check the video parameters are matching between you DVR and TV or monitor.
08: There is no image displayed
Ensure your TV or Monitor is switched on and the image properties are correct (brightness, etc)
Check that the video cables are properly connected.
09: The video is distorted
Check for damage on the video cable
If the video is obstructed by interference, select a shielded cable
Ensure only one grounding point is selected on the DVR.
10: The colours displayed are distorted
Check the video parameters are correct
Check the camera connection is good.
11: The video is skewed or deformed
Make sure the VGA cable and DVR are connected with grounding properly;
Make sure the DVR is not too hot.
12: The playback quality is poor
The recording parametersare set too low
The video files are locatedon a bad sector of the hard drive.
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Summary of Contents for HomeGuard HGDVK-44402
Page 1: ...Helpdesk Technical Support www iget eu cs helpdesk centrum cs https helpdesk intelek cz...
Page 6: ...CONNECTING YOUR SYSTEM 1 4...
Page 15: ...2 BASIC OPERATION 13...
Page 24: ...3 CONNECTING SMART DEVICE 22...
Page 30: ...CONNECTING TO PC MAC 4 28...
Page 38: ...5 TECHNICAL SUPPORT 36...