15
I tried to unlock the Keybox but the keypad went off and came
back on with 2 slow and 2 quick beeps
•
The keybox has low battery.
•
Use an USB-A to USB-C cable connected to a power bank to jumpstart the lock
and unlock the KeyBox to replace the batteries.
•
Refer to page 8 to know how to replace batteries.
The Keybox keypad flashes white and LED indicator flashes red
when I activate the keypad
•
Keypad Security Lockout is triggered on the Keybox.
•
Please refer to page 15.
I tried to use USB
-
C to jumpstart the lock but was unable to.
•
Please ensure USB-C connector is connected to the USB-C slot securely while
unlocking it with PIN code or Bluetooth.
•
Please unlock withing 20 seconds.
•
Please ensure that the Power Bank has sufficient power.
I have generated my PINs from the app but they don’t work
•
Do a Bluetooth Unlock or sync and try again.
•
Make sure that the generated PIN codes are activated withing the activation
period before it expires.
The Lock is not responding at all.
•
The Keybox’s battery is flat
•
Use an USB-A to USB-C cable connected to a power bank to jumpstart the lock
and unlock the keybox to replace the batteries.
•
Please unlock within 20 seconds.
•
Refer to page 8 to know how to replace batteries.
What is the maximum thickness of the items that
can be stored
in the Keybox?
•
Any item that exceeds 25 mm in thickness may run the risk of triggering the
obstruction alarm.