Igloohome Smart Keybox 3, Installer/User Manual

22

Troubleshoot

I am unable to close the Keybox 3. 

• Do an unlock via PIN code or Bluetooth and try 

to close the keybox again.

• Note that you might accidentally lock the    

Keybox manually by holding the UNLOCK    

button for 2 seconds when the keybox is open.

• The Keybox 3’s battery is flat. 

• Use an USB-A to USB-C cable connected to a 

power bank to jumpstart the lock and unlock the 

keybox to replace the batteries.

• Please unlock within 20 seconds. 

• Refer to page 8 for steps on battery replacement.  

The lock is not responding at all.

• Note that the screws are designed to be 

retained, therefore cannot be removed.  

• Please loosen the screws to remove the    

battery cover. 

I am unable to remove the battery 

cover screws.

• Security Lockout is triggered on the Keybox 3. 

• Please refer to page 15.

The keybox keypad flashes white 

and LED indicator flashes red when 

I activate the keypad.

• Please ensure USB-C connector is connected to 

the USB-C slot securely while unlocking it with 

PIN code or Bluetooth.

• Please unlock within 20 seconds.

• Please ensure that the Power Bank has sufficient 

power. 

I tried to use USB-C to jumpstart 

the lock but unable to.

• Do a Bluetooth Unlock or sync and try again.

• Make sure that the generated PIN codes are 

activated within the activation period before it 

expired.

I have generated my PINs from the 

app but it cannot work.

• The Keybox 3 is low in battery.

• Use an USB-A to USB-C cable connected to a 

power bank to jumpstart the lock and unlock 

the Keybox 3 to replace the batteries.

• Refer to page 8 for steps on battery 

replacement. 

I tried to unlock the Keybox 3 but 

the keypad went off and came 

back on with 2 slow and 2 quick 

beeps. 

• Use the spare QR sticker that is provided in the 

Keybox 3 box.

I can’t scan the QR sticker as it is 

worned out.

• Make sure Auto Lock is ON via the 

igloohome mobile app.

• If Auto Lock is ON and the keybox is still not 

working, try to lock the keybox manually by 

holding the UNLOCK button for 2 seconds.

I closed the Keybox 3 but it did not 

relock automatically.

• Any item that exceeds 25mm in thickness may 

run the risk of triggering the obstruction alarm.

What is the maximum thickness of 

the items that can be stored in the 

Keybox?