29
Troubleshoot
The lock is not responding at all.
• The lock’s battery is flat.
• Use an Alkaline 9V Battery to jumpstart the lock
and unlock the lock to replace the batteries once
you are able to access the battery compartment.
• Do a Bluetooth Unlock or sync and try again.
• Make sure that the generated PIN codes are
activated within the activation period before it
expires.
I have generated my PINs from
the app but it doesn’t work.
• If the keypad flashes once, the Security Lockout
is triggered.
• If the keypad flashes twice, the Keypad Disabled
Mode is activated.
• Refer to page 25 for details.
The deadbolt keypad flashes
when I activate the keypad.
• Please ensure terminals of the 9V Battery are in
contact with the jump-start contact points of the
lock for 2 seconds to activate the lock.
• The 9V Battery terminals must be in constant
contact with the lock 9V contact pins while
unlocking it with PIN code or Bluetooth.
I tried to use a 9V Battery to jump
start the lock but was unable to.
• Check the L/R toggle and ensure that it is
at the correct side.
• Refer to page 9 for details.
The deadbolt is locking when it
is supposed to unlock or unlock
when it is supposed to lock.
• Check if the lock is installed onto the door
properly according to the instructions.
• The lock might have low battery and not
able to move the bolt assembly.
The deadbolt of the lock cannot
retract or extend fully and the
obstruction alarm is triggered.
• Check if the Relock Sensor is installed correctly.
• Check if Auto Lock is switched on in the mobile
app.
• Check if Keypad Disabled Mode isdeactivated.
Auto Lock is not working.
• The battery is low in capacity.
• Unlock the lock to replace the batteries
once you are able to access the battery
compartment.
My lock gives 3 descending tones
every time I activate the keypad.
• Use the spare QR sticker that is provided in
the IoT Deadbolt box.
I can’t scan the QR sticker as it’s
worn out.
• The tamper alarm is triggered.
• Please ensure that cable between the front
and back body are well connected.
The lock is beeping loudly continuously
and none of the functions work.
• Check if your IoT SIM card provider has
IoT Network coverage at your location.
• Check if you have inserted an
IoT SIM Card in the correct orientation.
• Check with your IoT SIM card provider
about the network setting details and try
manual connection setup.
The deadbolt failed to connect
to the IoT network.
