iHome iH17, Instruction Book

6

Trouble Shooting

Unit doesn’t 
respond

(no power)

iPod does not 

dock properly

iPod does not 
respond to the 
unit

iPod doesn’t 

charge up

Sound is distorted

AC adaptor isn’t plugged to a wall 

outlet or the connector is not 

plugged into the power supply jack 

on the back of the unit

Wall outlet is not functioning

Batteries are weak/dead

Batteries are weak/dead

Replace current batteries with fresh ones

Replace current batteries with fresh ones

Using no or wrong iPod insert

Possible Problem

Symptom

Solution

iPod is not docked properly

Your iPod software is too old

iPod is locked up 

iPod is not docked properly

Unit is operating on batteries/not
 connected to AC adaptor

iPod is locked up/frozen

iPod battery has problem
Volume level is set too high

Sound source is distorted

Plug the AC adaptor into a wall outlet and plug the 
connector into the supply jack on the unit

Make sure the dock insert is the proper fit to your iPod

Remove your iPod from the dock and check for 
obstruction on the connectors in the dock and on your 
iPod. Then reseat it in the dock.

Remove your iPod from the dock and check for 
obstruction on the connectors in the dock and on your 
iPod. Then reseat it in the dock.

Upgrade software on your iPod via iTunes

Please refer to your iPod manual for details.Please make
sure your iPod is working properly before docking in
the unit. 

Remove your iPod from the dock and check for 
obstruction on the connectors in the dock and on your 
iPod. Then reseat it in the dock.

Please refer to your iPod manual for details. Please make
sure your iPod is working properly before dock into the unit. 

Decrease the volume.

Unit will not charge iPod when running on batteries. 

Connect unit to AC adaptor to charge iPod

If iPod original sound source is poor quality, distortion and 
noise are easily noticed with high-power speakers.

Try a different audio source such as a music CD.

If you are using an iPod Shuffle or external sound source 
like older generation iPod, try reducing the output volume 
on the device itself. Also, try reducing bass.   

Dock or connector is obstructed

Plug another device into a wall outlet (same outlet) to confirm 
the outlet is working

iPod touch and iPhone (touchscreen 
units) will not respond if turned off 
completely

Press and hold the wake/sleep button on top of your 
iPhone/iPod touch to turn it on.