iHome iHome iP57, Instruction Manual

6

P9

Trouble Shooting

Symptom 

Possible Problem                                                     Solution

Unit doesn’t respond

(no power)

AC adaptor isn’t plugged into a wall outlet or 

the connector is not plugged into the power 

supply jack on the back of the dock

Plug the AC adaptor into a wall outlet and plug the connector 

into the supply jack on the unit

Wall outlet is not functioning or switched off

Plug another device into the same outlet to confirm the outlet 

is working. Make sure any associated power switch is ON

iPod/iPhone does not 

dock properly

Using no or wrong iPod/iPhone insert

Make sure the dock insert is the proper fit for your iPod/iPhone

iPod/iPhone not docked properly

Remove  your  iPod/iPhone  from  the  dock  and  check  for 

obstruction  on the connectors in the dock and on your 

iPod/iPhone.  Make  sure  there  is  no  “skin”  or  case  on  the 

iPod/iPhone. Then reseat it in the dock.

iPod/iPhone does 

not respond to the 

unit 

iPod/iPhone is not docked properly

Remove  your  iPod/iPhone  from  the  dock  and  check  for 

obstruction on the connectors in the dock and on your iPod. 

Then reseat it in the dock.

Your iPod/iPhone software is too old

Upgrade software on your iPod/iPhone via iTunes

iPod/iPhone is locked up 

Please make sure your iPod/iPhone is working properly before 

docking into the unit. Please refer to your iPod/iPhone manual 

for details.

Using 1

st

 or 2

nd

 generation iPod, iPod shuffle 

or other devices.

Unit cannot control those iPod models or other devices. Use 

the Line-in jack to play these devices.

Batteries are weak or dead

Charge internal battery by connecting AC adaptor to working 

outlet until battery indicator glows steadily.

If your iPod/iPhone is not used for some time, 

it may enter deep sleep mode

iPod/iPhone battery is run down or is too weak

Press the Menu button on your iPod/iPhone

Charge your iPod/iPhone for about 5 minutes

iPod/iPhone does not 

come on immediately

Unit requires reset

Insert the end of a paperclip or similar into the Reset port 

located next to the AC jack and press in for a few seconds 

to restore the unit to factory default settings. Doing so will 

overwrite any current settings.

Unit operation is 

erratic