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3. Technical Support

Prior to contacting support please ensure you have read the quick 

setup and manual, and then installed and set up your device as 

recommended.

3.1 Support Checklist

To efficiently handle your request it is necessary that you complete 

a support request checklist. 

ihse.com/checklist

Please ensure that you have the following information available 

before you call:

 

Company, name, phone number and email

 

Type and serial number of the device (see bottom of device)

 

Date and number of sales receipt, name of dealer if necessary

 

Issue date of the existing manual

 

Nature, circumstances and duration of the problem

 

Components included in the system (such as graphic source/

CPU, OS, graphic card, monitor, USB-HID/USB 2.0 devices, in-

terconnect cable) including manufacturer and model number

 

Results from any testing you have done

3.2 Shipping Checklist

1.  To return your device, contact your dealer to obtain a RMA 

number (Return-Material-Authorization).

2.  Package your devices carefully, preferably using the original 

box. Add all pieces which you received originally.

3.  Note your RMA number visibly on your shipment.

Devices that are sent in without a RMA number cannot 

be accepted. The shipment will be sent back without 

being opened, postage unpaid.

Manuals

We continue to develop and improve our KVM products, adding 

new functions and features on a regular basis, so we want you to 

always have the latest manual. For this reason, we do not include 

a manual in an electronic or printed form but kindly ask you to 

download the latest manual using the following link:

Draco vario DisplayPort 1.1 (4K 30Hz) - 483 Series

ihse.com/m483
Draco ultra DisplayPort 1.2 (4K 60Hz) - 490 Series 

ihse.com/m490
Draco ultra DisplayPort 1.1 (4K 30 Hz) - 493 Series

ihse.com/m493

QUICK SETUP

Draco vario DisplayPort 1.1 

(Series 483)

Draco vario ultra DisplayPort 1.1 

(Series 493)

Draco vario ultra DisplayPort 1.2  

(Series 490)

 KVM & BEYOND

QUICK SETUP

CONTACT

Draco vario Extenders                    Series 483 / 490 / 493

Draco vario Extenders                    Series 483 / 490 / 493

Customized KVM Solutions for each application

 

tel. +1 732 738 8780

fax +1 732 631 0121

info@ihseusa.com

www.ihseusa.com

EST 

9.00 am to 17.00 pm

tel. +65 6841 4707

sales@ihseapac.com

www.ihseapac.com

SGT 

9.00 am to 18.00 pm

tel. +49 7546 9248-43 

fax +49 7546 9248-48

techsupport@ihse.de 

Skype: ihse.support

www.ihse.de

CET

8.00 am to 18.00 pm

8.00 am to 17.00 pm

IHSE USA (AMERICAS) 

IHSEUSA LLC

1 Corporate Drive

NJ 08512 Cranbury

USA

Support hours:

Monday - Friday

IHSE ASIA (APAC)  

IHSE GmbH Asia Pacific Pte Ltd

158 Kallang Way, #07-13A

349245 Singapore

Singapore

Support hours:

Monday - Friday

IHSE Headquarters (EUROPE) 

IHSE GmbH

Maybachstrasse 11

88094 Oberteuringen

Germany

Support hours:

Monday - Thursday 

Friday

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