3. Technical Support
Prior to contacting support please ensure you have read the quick
setup and manual, and then installed and set up your device as
recommended.
3.1 Support Checklist
To efficiently handle your request it is necessary that you complete
a support request checklist.
ihse.com/checklist
Please ensure that you have the following information available
before you call:
■
Company, name, phone number and email
■
Type and serial number of the device (see bottom of device)
■
Date and number of sales receipt, name of dealer if necessary
■
Issue date of the existing manual
■
Nature, circumstances and duration of the problem
■
Components included in the system (such as graphic source/
CPU, OS, graphic card, monitor, USB-HID/USB 2.0 devices, in-
terconnect cable) including manufacturer and model number
■
Results from any testing you have done
3.2 Shipping Checklist
1. To return your device, contact your dealer to obtain a RMA
number (Return-Material-Authorization).
2. Package your devices carefully, preferably using the original
box. Add all pieces which you received originally.
3. Note your RMA number visibly on your shipment.
Devices that are sent in without a RMA number cannot
be accepted. The shipment will be sent back without
being opened, postage unpaid.
Manual
We continue to develop and improve our KVM products, adding
new functions and features on a regular basis, so we want you to
always have the latest manual. For this reason, we do not include
a manual in an electronic or printed form but kindly ask you to
download the latest manual using the following link:
ihse.com/m492
tel. +1 732 738 8780
fax +1 732 631 0121
info@ihseusa.com
www.ihseusa.com
EST
9.00 am to 5.00 pm
tel. +65 6841 4707
sales@ihseapac.com
www.ihseapac.com
SGT
9.00 am to 6.00 pm
tel. +49 7546 9248-43
fax +49 7546 9248-48
techsupport@ihse.de
Skype: ihse.support
www.ihse.de
CET
8.00 am to 6.00 pm
8.00 am to 5.00 pm
IHSE USA (AMERICAS)
IHSEUSA LLC
1 Corporate Drive
NJ 08512 Cranbury
USA
Support hours:
Monday - Friday
IHSE ASIA (APAC)
IHSE GmbH Asia Pacific Pte Ltd
158 Kallang Way, #07-13A
349245 Singapore
Singapore
Support hours:
Monday - Friday
IHSE Headquarters (EUROPE)
IHSE GmbH
Maybachstrasse 11
88094 Oberteuringen
Germany
Support hours:
Monday - Thursday
Friday
QUICK SETUP
Draco vario ultra
Dual-Head/Dual Link
Extenders
(Series 492)
KVM & BEYOND
QUICK SETUP
CONTACT
Draco vario ultra Dual-Head/Dual Link Series 492
Draco vario ultra Dual-Head/Dual Link Series 492
Customized KVM Solutions for each application
