iiNet BOB Lite, User Manual

Page 1: ...User Manual ...

Page 2: ...te Home Page How to get to the BoB Lite home page 10 What does the information on the home page mean 11 BoB Lite Features Changing BoB Lite login password 13 Enabling remote management 15 Upgrading the firmware 17 Setting up a file server 19 Accessing your file server 21 Contents ...

Page 3: ... computer 24 Blocking access to specific websites 26 Showing off BoB Lite 27 Troubleshooting You can t connect to the Internet 28 Speed and Dropout issues 30 Performing an Isolation Test 31 If connection resumes during the isolation test 32 Performing a factory reset 32 ...

Page 4: ... by iiNet Labs BoB Lite connects your computer in your home or office to the internet This manual will help you get to know BoB Lite and all of his great features It will also help you get your head around managing BoB Lite s settings ...

Page 5: ...ients for these protocols eliminating the need to install these services on your computer Advanced Web based User Interface You can set up BoB Lite s advanced functions easily through your web browser without having to install additional software There are no disks to install or keep track of and best of all you can make changes and perform setup functions from any computer on your home network qu...

Page 6: ...r charging may result in damage to your equipment The third USB port is situated on the lower left hand side of BoB Lite labelled handset charge only It s a designated port for charging the BoB Lite handset and is not for any other devices Quality of Service Quality of Service QoS limits the traffic being sent from the modem upstream when using a Netphone service VoiP at the same time as your broa...

Page 7: ...can control access to your network WEP WPA and WPA2 Encryption Protocols for Wireless BoB Lite features WPA2 a higher level of wireless security It combines advanced network authentication and stronger Advanced Encryption Standard AES encryption methods It also supports the legacy security standard called Wired Equivalent Privacy WEP to allow you to use wireless securely with any legacy devices yo...

Page 8: ...shing red Not connected to the internet 3 Wired light When a computer is properly connected to the LAN port on the side of BoB Lite This light will illuminate A solid light means a computer or a network enabled device is connected When information is being sent through this connection the light will flash On Your computer is connected Off Your computer is not connected Flashing Information transmi...

Page 9: ...e is connected and ready for use Off No attached device detected 6 Phone one The phone light indicates whether or not your Netphone service has successfully registered on the network and also indicates when a call is in progress On Netphone registered successfully Off No Netphone service registered Flashing blue Call in progress Flashing orange Netphone not registered successfully 1 2 3 4 5 6 ...

Page 10: ...er s web browser and in the address bar type http 10 1 1 1 Make sure your computer is connected to BoB Lite either wirelessly or with an ethernet cable 2 This is the BoB Lite home page From here you can get a snap shot of BoB Lite s connection status and statistics see next page for more details 3 Once you ve arrived at the home page type the default password admin in the box at the top of the scr...

Page 11: ... your house from your local telephone exchange Your speed will be written as download upload kbps for example 2112 384kbps would be a download speed of 2112kbps and an upload speed of 384kbps 4 My modem is using firmware version This shows you the version of software currently running on your BoB Lite From time to time updated versions of this software may be released This is usually installed aut...

Page 12: ...etphone accounts are not currently available This box will say no until we release this option At the bottom of the home page you ll also see three tabs labelled Diagnostics Security log and ADSL Status When you click on any of these tabs you ll be asked for a password Unless you ve changed your BoB Lite password type in the default password which is admin Diagnostics This page allows you to test ...

Page 13: ...ogin password For an even more secure setup you can change BoB Lite s login password We suggest you change this password to ensure no one else can change BoB Lite s settings especially if you have frequent house guests lodgers or meddling teens ...

Page 14: ...unning across the top of the page Then click on Modem password and remote management in the column on the left hand side of the page 3 On this page type in a new password anything you d like underneath the Modem Password heading then click the Save settings button 4 It s important that you remember this password as you ll need it each time you log in to change BoB Lite s settings Why not write it ...

Page 15: ...15 Enabling remote management Remote management means you can access and manage BoB Lite from a computer that is in a remote location such as your office ...

Page 16: ... 3 At the bottom of this page you ll find a unique IP address This is the unique address for your BoB Lite and you ll need it to log in to your modem remotely 4 One a computer that s outside of your home network open a web browser and type http xxx xxx xxx xx 2420 into the address bar replacing xxx xxx xxx xx with your unique IP address 5 If you re not able to access your BoB Lite home page from a...

Page 17: ...ftware to update BoB Lite will be released This is known as firmware and upgrades are usually done automatically However in some cases you may want to install certain firmware yourself usually at the recommendation of an Customer Service Representative ...

Page 18: ...t firmware listed next to BoB Lite Save the file in a place on your computer that is easy to find such as the desktop Once the installation is finished it is safe to delete the file 5 Go back to the Handy tools page and click the Browse button In the popup window locate the firmware file you have just saved and then click the Open button 6 The popup window will close and you can then click the Upg...

Page 19: ...er The file server function of BoB Lite allows you to plug in an external USB hard drive into the USB port on his right hand side You can then share the content on the hard drive with all the computers connected to your network ...

Page 20: ...sic options saved by clicking the Save Settings button in the top right hand corner click the Add FTP User button 5 Enter any username and password that you want to use to access your file server If you want others to be able to copy change and delete the files select Full access from the drop down menu 6 For Volume BoB Lite will automatically detect the format FATI6 FAT32 or NTFS of your hard dri...

Page 21: ... server using Windows 1 Open up the Start menu by clicking the button in the bottom left hand corner of your screen Select Computer from the right hand list of options 2 In the Search programs and files text box type run and hit the enter key on your keyboard This will open the Run program 3 Type 10 1 1 1 in the text box and click OK Your computer will open the folder that is used as your file ser...

Page 22: ...on the black menu bar at the top of the page Then select DHCP list from the column on the left hand side 2 This will show you a list of all computers and devices currently connected to BoB Lite s internet connection Determine which devices need blocking by checking the Computer name 3 Write down the IP address used for those computers and make sure the Fix IP address box is ticked This will make s...

Page 23: ...ss you wrote down in the right hand column Please note that if the last digit is a single digit 1 9 it will need to have a zero in front of it For example you d enter 06 to block 10 1 1 6 8 To apply the parental control schedule to multiple computers you ll need to enter the range of the IP addresses For example to block the IP addresses 10 1 1 8 and 10 1 1 10 you d enter 08 and 10 as the last dig...

Page 24: ...the column on the left hand side 2 This will show you a list of all computers and devices currently connected to BoB Lite s internet connection Determine which devices need blocking by checking the Computer name 3 Write down the Computer MAC Address for each device you d like to block from accessing your internet connection 4 Click 5 Advanced settings on the black menu bar at the top of the page t...

Page 25: ...25 6 Enter the MAC Address you wrote down for the devices you d like to keep offline then click the Save Settings button in the upper right hand corner of the page to finish ...

Page 26: ... Click the Configure button for URL Website filtering rule then make sure MAC Address Control is set to Enable 3 Enter the full website address e g http www website com au or a keyword in the text boxes beneath URL or keyword You may have up to 22 blocking rules in place 4 To block this website for all computers and devices connected to BoB Lite tick the box in the All PCs column 5 If you want to ...

Page 27: ...restart BoB Lite once you re finished 1 Lay BoB Lite face down on a cloth or towel to avoid scratches 2 Pass all the cables through the hole in the supplied stand as shown 3 Align the four pegs on the stand with the holes on the back of your BoB Lite 4 Apply a small amount of downward pressure and push the stand towards the upper edge of your BoB Lite You will hear a click as the pegs lock into pl...

Page 28: ...your BoB Lite has power and then run a power cycle by switching it off then turning it back on after 30 seconds 2 Confirm that all cables are in good condition and plugged in securely 3 Perform an Isolation Test for your BoB Lite using the instructions on page 31 4 If possible use different phone cables to connect your BoB Lite to the phone socket 5 If possible test a different modem at your prope...

Page 29: ...ady blue Internet light after you have updated your details please call our Support Team for further assistance using the contact information on page 33 Symptom ADSL sync and Internet lights are on but you still can t get online Your BoB Lite may show an internet connection but you ll be unable to browse websites check your email or do anything else online It s possible that your computer isn t co...

Page 30: ...ewall and or antivirus software you may have running on your computer Additionally check your internet browser settings for add on features such as pop up blockers or spyware Some firewalls can cause computers to behave abnormally or very slowly or even stop other programs such as email clients and internet browsers from functioning properly The only way to determine whether or not this is the cau...

Page 31: ... tests can help you determine if there is an issue with your hardware or your phone line 1 Unplug all devices from every phone socket including BoB Lite telephones fax machines other modems pay TV boxes and EFTPOS terminals 2 If you have an ADSL service plug a standard telephone handset without a filter into the phone socket If you don t have an ADSL service skip to step 5 3 Listen for a dial tone...

Page 32: ... The equipment is not being filtered at all please ensure you have filters on all telephone and fax devices The equipment is using a faulty filter try swapping filters between devices to confirm this The equipment is overpowering the filter please ensure you are using compatible equipment Performing a factory reset Unless instructed to by a member of our Support Team you should only factory reset ...

Page 33: ...dly staff for a hand iiNet Business Support 6am to 6pm WST Mon Fri 13 24 49 bizsupport iinet net au Westnet Support Available 24 7 1300 786 068 support westnet com au Westnet Business Support 8 30am to 5pm WST Mon Fri 1300 786 006 business westnet com au iiNet Support Available 24 7 13 22 58 support iinet net au ...