12
TROUBLESHOOTING
First try the solutions suggested here or visit our website and reference FAQs (Frequently Asked Questions)
to possibly avoid the cost of a service call.
www.whirlpool.com
In Canada, reference the Customer Service section at www.whirlpool.ca
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death,
fire, or electrical shock.
WARNING
PROBLEM
POSSIBLE CAUSES
SOLUTIONS
Nothing will operate
Power supply cord is unplugged.
Plug into a grounded 3 prong outlet.
Household fuse is blown or a
circuit breaker is tripped.
Replace the fuse or reset the circuit breaker. If the problem
continues, call an electrician.
Main or regulator gas shutoff
valve is in the off position.
See the Installation Instructions.
The range is improperly
connected to the gas supply.
Contact a trained repair specialist or see Installation
Instructions.
Surface burners will not
operate
The control knob is not set
correctly.
Push in knob before turning to a setting.
Air in the gas lines
If this is the first time the surface burners have been used, turn
on any one of the surface burner knobs to release air from the
gas lines.
Clogged burner ports
See “Sealed Surface Burners” section.
Surface burner flames are
uneven, yellow and/or noisy
Clogged burner ports
See “Sealed Surface Burners” section.
Burner caps positioned
improperly
See “Sealed Surface Burners” section.
Range converted improperly
If propane gas is being used, contact a service technician or
see cover for contact information.
Excessive heat around
cookware on cooktop
Cookware and flame are not
matched.
The cookware should be centered above the burner with the
bottom sitting level on the grate. The flame should be adjusted
so that it does not extend up the sides of the pan.
Cooktop cooking results not
what expected
Improper cookware
Ideal cookware should have a flat bottom, straight sides and a
well fitting lid, and the material should be of a medium to heavy
thickness.
Control knob set to incorrect heat
level
See “Cooktop Use” section.
Range is not level
Level the range. See the Installation Instructions.
Oven will not operate
Air in the gas lines
If this is the first time the oven has been used, turn on any one
of the surface burner knobs to release air from the gas lines.
Control is locked.
Press and hold START for 3 seconds to unlock.
Control is in Demo Mode.
Press and hold START TIME for 10 seconds to exit Demo
Mode. Demo Mode is used for display models in a showroom.
Electronic oven control set
incorrectly
See “Electronic Oven Controls” section.
