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How long is the guarantee valid?
The guarantee for UPPLEVA TV and Sound system remains in force
for five (5) years and is valid from the date of purchase.
The original purchase receipt is required as proof of purchase.
If service work is carried out under guarantee, this will not extend
the guarantee period for the product, or for the new parts.
New parts will only be guaranteed for the remaining term of the
original guarantee period.
What is covered under this guarantee?
This guarantee applies to domestic use only and covers material
and manufacturing defects in the following products of UPPLEVA:
• TV and remote control
• Sound system and remote control
What will IKEA do to correct the problem?
IKEA will examine the product and decide, at its sole discretion,
if it is covered under this guarantee. If considered covered, IKEA
through service providers appointed by IKEA, will then, at its sole
discretion, either repair the defective product or replace it with the
same or a comparable product. If the problem can be remedied
by repair, IKEA will be responsible for the costs of repairs, spare
parts, labour and travel of IKEA service providers.
Product will be picked up at the customer’s and repaired at the
service provider and returned to customer.
This does not apply to any repair work not authorized by IKEA.
Replaced parts become the property of IKEA. If the item is no
longer sold by IKEA, IKEA will provide an appropriate replacement.
It is IKEA that determines, at its sole discretion, what constitutes
an appropriate replacement.
What is not covered under this guarantee?
This guarantee does not apply to products that have been stored,
assembled or installed incorrectly, used inappropriately, abused,
misused, altered, or cleaned using the wrong cleaning methods or
cleaning products.
This guarantee does not cover consequential or incidental damage.
• Damage caused by accidents including, but not limited to,
lightning, fire or water.
• Normal wear and tear.
• Damage to the product resulting from neglect or misuse,
including but not limited to, failure to use and/or install the product
for its normal domestic purposes and/or in accordance with the
operating instructions in its proper installation and use, especially
referring to the user manual and assembly instructions. Burned
screen caused by the lengthy display of a fixed picture such as a
broadcaster logo.
• Modifications, adaptations and alterations of the product to
operate in a country other than that for which it was originally
designed and manufactured, or any damage resulting from such
modifications. Modifications, adaptations, alterations and repairs of
the product made by any part without authorization by IKEA.
• This guarantee does not apply if products have been placed
outdoors, placed in a humid environment or if the products have
been used for non-domestic purposes (unless otherwise stated).
• Any product limitations and/or specificities as described in the
User Manual and Advice & Instructions
• Cuts or scratches, or damage caused by impacts or accidents.
• If a customer transports the product to their home or other
address, IKEA is not liable for any damage that may occur during
transport.
For customers in the U.S only: Some states do not allow the
limitation or exclusion of incidental or consequential damage, so
this limitation or exclusion may not apply to you.
