IKEA VINTERKALL, Manual

20

ENGLISH

Problem

Possible Cause

Solution

There is too much condensed 

water on the rear wall of the 

refrigerator.

Door was opened too frequently.

Open the door only when 

necessary.

Door was not closed completely.

Make sure the door is closed 

completely.

Stored food was not wrapped.

Wrap food in suitable packaging 

before storing it in the appliance.

Water flows inside the 

refrigerator.

The drain hole at the back of the 

appliance is clogged. 

Clean the drain hole with a piece 

of wire.

Food products prevent water from 

flowing into the water collector.

Make sure that food products do 

not touch the rear plate.

Water flows on the floor. 

The door is not closed well.

Refer to "Closing the door", or 

refer to the troubleshooting item 

below ("The door does not close 

completely").

The drip pan cracks.

The IKEA after sales customer 

service center will assist you on the 

phone at the time of service call 

request.Please refer to 

www.IKEA.com/au

and select your local store for local 

store phone numbers and opening 

times.

The defrost water drain is clogged.

Clean the drain hole with a piece 

of wire.

The door does not close 

completely.

The shelves are out of position.

Make sure the shelves are in 

correct position. Refer to "Movable 

shelves".

The door gaskets are dirty.

Clean the door gaskets.

The appliance is not level.

Refer to "Levelling feet", or the 

separate Assembly Instructions.

Error code explanation
E1:

  Temperature sensor failure of the 

refrigerator chamber

E2:

  Temperature sensor failure of the freezer 

chamber

E4:

  Defrosting sensor failure of the refrigerator 

chamber

E5:

  Defrosting sensor failure of the freezer 

chamber

E6:

  Communication failure

E7:

  Failure of ambient temperature sensor

EH:

  Humidity sensor failure

  If your appliance still is not working 

properly after making the above checks, 

Contact the IKEA after sales customer 

service center will assist you on the phone 

at the time of service call request. Please 

refer to 

www.IKEA.com/au

and select your local store for local store 

phone numbers and opening times.