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www.ikikiuas.fi
2.
WARRANTY
IKI Kiuas Ltd (the manufacturer) assures a warranty to its products as stipulated here, guaranteeing
the quality and functionality of the products during the warranty period. The warranty applies to
products sold and used in Finland. The warranty requires that the buyer follow the instructions
regarding the location of the stove, its installation, use and maintenance as well as those regarding
the stones used in the heater. The warranty period is 2 years, calculated from the day of purchase
or the receipt of the new construction site where the product is located, depending on which is the
latter date, but never exceeding 30 months from the date of purchase.
For saunas located in spas or other publicly used spaces, the warranty period is 1 year or depends
on the frequency of use. The warranty does not apply to the stove’s grate. Contact the
manufacturer for addition information.
The warranty on wood-burning sauna stoves stipulates that:
1.
In case of a defect, the buyer must always contact the manufacturer before searching for
the cause or attempting to repair it.
2.
In private use, the stone space needs to be cleaned and stones re-piled at least once a year
and weathered stones need to be replaced with new ones.
3.
In institutional/commercial use, the stones must be re-piled at least three times a year and
replaced with new ones at least once a year. Proof must be presented at request, such as a
receipt for the purchase of the product, a receipt for the construction site or a similar
statement. The use of ceramic heater stones (other than those form
KERKES
) is prohibited.
If such stones have been used, the manufacturer ceases to honour the warranty.
4.
The warranty does not cover dismantlement or reinstallation on sauna benches, removal of
sauna stones nor re-piling them.
5.
The warranty for replacement parts
is 1 year from the day of purchase. The replacement
part will be delivered to the sales agent or directly to the buyer free of cost. The
manufacturer is not liable to reimburse any costs due to the removal of the faulty part or
the installation of the replacement. The faulty part must be returned to the manufacturer at
request and at their expense. The manufacturer will issue its freight contact number for the
delivery of the faulty part. Receipt from the retailer or certificate from a manufacturer’s
authorized mechanic will function as a warranty certificate. The warranty does not apply to
the stove’s grate.
6.
Limitations to warranty:
The product owner must take good care of the product. On
receiving the product, the owner is expected to check that there is no sign of damage caused
during shipping or storage. In case of such damage, the owner must contact the sales agent
or transport company immediately. The manufacturer is not liable for any damages caused
during shipping, or by inappropriate storage, installation or use against manufacturer’s
