Warranty conditions
Warranty period:
The warranty is valid for 2 years from the handover date. The original invoice or a copy of the invoice serves as proof.
Warranty provider:
ikra GmbH, Schlesier Straße 36, D-64839 Münster-Altheim, Germany
Area of validity:
The warranty is only intended for consumers. A consumer is any natural person who concludes a legal transaction for
purposes which can predominantly neither be attributed to his commercial nor to his self-employed professional activity.
The warranty is valid for all products purchased within the EU, UK and Switzerland.
No restriction of the legal rights of the buyer:
Within the framework of the applicable national laws on the sale of consumer goods, the buyer has legal rights, e.g. due to
liability for defects (guarantee), which are not restricted by the warranty.
Contents of the warranty:
In the event of a warranty claim, the warranty provider shall bear the repair and material costs for defective parts. If a repair
is uneconomical, we reserve the right to provide the customer with a replacement device. The refund of the purchase price
is excluded within the scope of the warranty. Postage and shipping costs inside Germany that are incurred under warranty
shall be borne by ikra GmbH. Shipping costs incurred from or within countries other than Germany, as well as customs and
import duties, shall be borne by the customer. Repair or replacement of the device does not lead to the warranty period
starting again.
The warranty shall not apply or shall expire in the following cases:
• Batteries and wear parts
• Improper or inappropriate use, e.g. commercial use
• Damages that arise from the use of incorrect accessory parts
• Damage due to external influences, e.g. transport damage, weather damage, impact or breakage
• Damage caused by incorrect voltage (mains voltage), e.g. when used abroad
• Repairs with non-original parts (original spare parts can be found here: www.ikra.de/ersatzteile/)
• Repairs or modifications that have not been carried out by us
• Application of force
• Wilful motor overloading
• Malice, wilful deception
Repairs under warranty may only be carried out by authorised workshops or by the in-house customer service department,
otherwise the warranty shall be voided. Service addresses can be found at www.ikra.de/serviceadressen. During the repair
we do not provide the customer with any temporary replacement equipment.
Repair costs that are not covered by the warranty will be invoiced to the customer. The customer shall be consulted prior
to the performance of any repairs that result in additional costs.
Enforcement of the warranty (warranty claim):
If the product does not function during the warranty period or does not function as intended for use, this is a warranty claim.
In the event of a warranty claim, please contact
Tel: +49 (0) 6071-3003-0
Email: kundenservice@ikra.de
You will find further service addresses, which you are welcome to contact if you require assistance, at www.ikra.de/servi
-
ceadressen.
Assertion of the defect must take place immediately after the occurrence of the defect and within the warranty period.
Our competent customer hotline and technical hotline are by your side throughout the complete warranty period with advice
and assistance. In the event of a warranty case, contact us and you can send the faulty device to us free of charge. The
return shipping of the repaired device or the replacement device back to you is also free of charge.
Warranty conditions
GB
