Frequently Asked Questions (FAQ)
1. Can I plug in a power strip to the Smart WiFi Plug?
3. I entered my phone number for registration but it did not work.
4. Can I use voice command through Amazon Echo or Google
Home?
It is not suggested to plug it into an outlet connected to a wall
switch. If you turn off the wall switch by chance, Smart WiFi Plug
cannot be turned on even if you press turn on button from your
app.
8. After a power outage in my house, do I need to set up again?
Yes. As your WiFi router resets, Smart WiFi Plug also needs setup
again with the new IP configuration.
No. As Smart WiFi Plug remembers the IP configuration, you can
continue to work without setting it up again.
7. If I move the Smart WiFi Plug to another outlet, do I need to
set up again?
6. Can I plug the Smart WiFi Plug into an outlet which is
connected to wall switch?
Open the iLuv Home app -> Select “Settings” -> Select “Works
with” -> Follow the guideline from the app.
5. How can I set up Amazon Alexa, Google Assistant?
Yes. As Smart WiFi Plug is compatible with Amazon Alexa and
Google Assistant, you can make voice command such as “Turn on
laundry plug”, after setting up amazon Echo, Echo Dot, or Google
Home.
When you enter phone number, type only numbers without
hyphen “-”. With hyphens between numbers the registration
would not work.
Check if your mobile device is connected to the same WiFi of the
Smart WiFi Plug. Check if the connected device is switched on.
Remove the Smart WiFi Plug from the iLuv Home app (Device
icon -> Menu symbol on the top right -> “Remove Device” at the
bottom) and try to set up again.
2. I cannot control the connected device. What should I do?
Yes, you can. You can plug TV, satellite box, and stereo receiver
into the power strip and plug it into Smart WiFi Plug. As long as
the total power load is less than 1875W, it works fine.
