13
TROUBLESHOOTING
Problem
Solution
Jewelry cleaner not turning
on;
Touch panel has no illuminat
-
ing lights
•
Ensure power cord is plugged into 120V AC power outlet only.
•
Ensure circuit breaker is operational.
•
Unplug the unit from the power outlet for 5 minutes then
plug it back in.
•
Try operating jewelry cleaner from another power outlet.
•
If unit is still not working, call customer service 1-888-574-3662.
Ultrasonic function not work
-
ing
•
Ensure control panel lights are on.
•
Make sure ultrasonic button is pressed.
•
Ensure reservoir has water.
Steamer not steaming
•
Ensure there is water in the tank.
•
Ensure cap is securely tightened.
•
Ensure control panel lights are on.
•
Make sure steam on/off button is pressed.
•
Make sure to wait 3-4 minutes for steam pressure to build-up.
•
Double click steam-ready button.
•
Calcium and mineral deposits can build-up and impact performance
of your steamer, use distilled water if necessary.
UV light not working
•
Ensure control panel lights are on.
•
Make sure to press the UV light button.
•
Ensure the UV Side door is completely closed.
•
Ensure UV light hasn’t come lose during handling and shipping.
Open UV side door, remove protective cover by pulling
outwards firmly. Ensure UV light is installed in socket and
securely locked in place.
•
To check if your UV light is locked into place, gently tap the
UV light outward with your finger. If the UV light slides out of
socket, it has loosened during transportation.
•
To re-install, line up its prongs with the slots on each side of sock-
et. Push the UV light straight back into sockets and then rotate
90 degrees until you hear a click locking into place. You can give
the UV light a gentle tug to ensure that it is firmly in place.
•
Re-install protective cover.
•
For additional assistance, call customer service at 1-888-574-3662
