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Error Codes and Messages
Problem
Possible Solutions
The software displays the message, "The Cube
didn't reply in the expected time. Please verify if it is
connected."
∙ Check connections between the Cube and the computer.
∙ Check the COM selected in the serial port dropdown menu.
∙ Open the Cube and check that the battery is connected.
NOT_REG
Verify the antenna is installed. Verify signal strength.
Error 305
Check the phone number field for forbidden characters.
Error 515
Wait 15 minutes and resend the SMS.
Error 803
Verify the APN. Verify that the SIM has been enabled. Verify signal
strength.
Error 810
Insert a SIM card into the Cube.
Error 811
Enter the SIM PIN number.
Error 812
Verify the APN. Verify that the SIM has been enabled.
Error 813-817
Verify the username and password for the APN.
Error 831
Verify the directory exists & that you have permission to access.
Error 832
Verify the Port number.
Error 833
Verify access to the Port.
Error 840
Someone is already logged in with your credentials.
Error 841
Verify the FTP server, username, and password.
Error 842
Check the FTP server functionality.
Error 861
Username is rejected by the server.
Error 862
Password is rejected by the server.
Error 865
Authentication error.
Error 866
Server is not ready.
Error 867
Email retrieving error.
Error 868
Email size error.
Error 880
Sender email address rejected by server.
Error 881
Recipient email address rejected by server.
Error 882-884
Email error.
Activate the Modem
Activate the modem if the Test FTP functionality returns an error.
1. Click
Functional mode and test
.
2. Click the
Modem, settings, and tests
tab.
