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Special care should be taken to ensure that no water is introduced
into the HERMIT 2000 through the transducer vent tube outlet (just
above the RS232 port). If you suspect that water has gotten inside
the instrument, contact In-Situ’s Product Service facility at your ear-
liest convenience.
Calibration
The HERMIT 2000 is designed to maintain its accuracy specifica-
tions through its useful service life without requiring periodic cali-
bration. The accuracy of the instrument can be adversely affected,
however, by such factors as:
• improper care and handling
• lightning strikes and similar surges
• exceeding operating temperature limits
• physical damage or abuse
Under these circumstances it may become necessary to recalibrate
the instrument. Contact In-Situ’s Product Service facility for infor-
mation on periodic check-ups and recalibration.
Potential for Radio/Television Interference
The HERMIT 2000 generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with this manual,
may cause interference to radio communications. Your instrument has
been tested and found to comply with the limits for a Class A computing
device pursuant to Subpart J of Part 15 of FCC Rules, which are designed
to provide reasonable protection against such interference when oper-
ated in a commercial environment. Operation of the HERMIT 2000 in a
residential area is likely to cause interference in which case the user at
his own expense will be required to take whatever measures may be
necessary to correct the interference.
General Cleaning
Before cleaning, disconnect the HERMIT from external power sources
and make certain that unused connectors are properly capped.
Clean the HERMIT with a soft cloth dampened in clean water or in
water containing a mild detergent. Dry the instrument promptly with
another soft cloth. Avoid using an excessive amount of water, and do
not use any abrasive cleaners, especially on the display window.
Warranty Information
The HERMIT 2000 is warranted by In-Situ against defects in mate-
rials and workmanship for two (2) years from the date of original
purchase. If you transfer ownership, this warranty is automatically
transferred to the new owner and remains in effect for the original
2-year period.
During the warranty period, In-Situ will repair or, at our option,
replace at no charge any instrument that proves to be defective, pro-
vided it is returned, shipping prepaid, to In-Situ’s Product Service
facility. The customer is responsible for any customs duties in con-
nection with the return of the instrument.
This warranty does not apply to the discharge of the internal lithium
battery pack due to normal operation of the instrument, or if the
instrument has been damaged by accident or misuse, or as a result
of service or modification by other than In-Situ’s Product Service
facility, or by interfacing of peripherals not provided by In-Situ. In-
Situ shall have no obligation to modify or update instruments once
manufactured. This warranty does not apply to In-Situ transducer
products.
No other warranty is expressed or implied. Under no circumstances
does this warranty provide a remedy in excess of the price of the
equipment. The repair of an instrument is your exclusive remedy.
In-Situ, Inc., shall not be liable for consequential damages.
How to Obtain Repair Service
If you suspect that your HERMIT 2000 is malfunctioning and repair
is required, you can help assure efficient servicing by following these
guidelines:
1. Call In-Situ’s Product Service facility toll-free at 1-800-446-7488.
2. Be prepared to describe the configuration of the HERMIT 2000
exactly as it was at the time of the malfunction; transducers,
accessories, and programming in use at that time should be noted.
3. Write a description of the malfunction symptoms for service per-
sonnel, indicating whether the malfunction occurs intermittently
or constantly.
4. Save printouts or any other materials that illustrate the problem
area.
5. If service is required, obtain an RMA (return material authoriza-
tion) number from service personnel.
6. Ship your HERMIT 2000 according to the shipping instructions
outlined in Appendix C.
Please do not return equipment to In-Situ’s Product Service facility
without first contacting service personnel by phone.
Serial Number
Each HERMIT 2000 carries an individual serial number on the in-
side surface of the lid. This serial number is also programmed into
the instrument and is displayed as part of the System Configuration
(see Section 11). It is recommended that owners keep a separate
record of this number. Should your instrument be lost or stolen, the
serial number is often necessary for tracing and recovery, as well as
any insurance claims. If necessary, In-Situ maintains complete
records of original HERMIT 2000 owner’s names and instrument
serial numbers.
Appendix B: Installation, Maintenance & Service
