23
TRO
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TROUBLESHOOTING
If there is still a problem after trying the solutions given in this troubleshooting guide, stop using the product
immediately so as to prevent accident or injury and unplug the product from the wall outlet. For contact your
local distributor, please refer to the last page of this booklet.
Problem
Noise during operation:
●
During Tapping and Kneading & Tapping
●
Sound of the air pump
●
Sound of rollers rubbing against the seat cover, or squeaky rubbing sound of the seat cover
during DreamWave mode
●
Clatter during DreamWave operation
●
Vibrating mechanism noise
●
Sound of the reclining seat back mechanism
●
Sound of the air massage cushions
Cause &
Solution
These noises are a normal part of the product’s operation and do not affect its performance in
any way.
Problem
Remote control buttons do not seem to be activating normally.
Cause &
Solution
Check for the following possible problems:
①
Check if the power cord is fully plugged into the wall outlet.
②
Check if the power cord is fully plugged into the power connector located at the rear of the
chair.
③
Check if the main POWER switch at the rear of the chair is set to ON.
Problem
The message “Restart the main POWER switch.” appears on the remote
control display.
Cause &
Solution
Set the main POWER switch located at the rear of the chair to OFF then back ON after about 5
seconds.
①
If the chair returns to normal, no further action is needed.
②
If the same message is displayed again, stop using the chair and unplug it from the wall
outlet. Contact your local distributor.
