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Problem
If I try to recline the seat back or adjust the angle of the leg rest during air
massage, the chair stops.
Cause &
Solution
For safety purposes, the air pressure massage is designed to stop if the reclining seat back or the
leg rest is activated. This is not breakage.
Problem
Air massage stops if the [+] button of BACK 3-D is pressed.
Cause &
Solution
This is part of their design, and there is nothing wrong with the product.
Problem
Seat Side air cells protrude and do not retract
Cause &
Solution
The seat side air cells operate using compressed air inflating a series
of air cells that expand like a balloon. Sometimes these air cells do
not fully retract on their own. This may happen when the air cells are
inflated without a person sitting in the chair or when a very slender
person uses the chair. This is easily resolved by gently pressing back
the inflated portion of seat side air cells until they rest flat again.
Problem
One of the back massage rollers “snaps” or “skips”
sideways when the chair.
Cause &
Solution
The back roller mechanism is designed to move side ways in a circular
motion. Occasionally, the roller may get caught a wrinkled portion of
the fabric. wThis may create a snapping or skipping feeling. Adjust
the fabric as needed.
Problem
One of the back massage rollers “jumps” or “skips”
vertically
Cause &
Solution
The back roller mechanism is designed to move up and down as well
as push back and forth. Occasionally, the roller may get caught by a
wrinkled portion of the fabric which can create a jumping or skipping
feeling on your back. Adjust the fabrics as needed.
Problem
Heat setting does not seem to be functioning
properly
Cause &
Solution
The heating elements are located in the center portion of the seat
and back. The heating unit is designed to provide a very gentle heat
on the seat and back. It does take 5-10 minutes for the heater to
reach operating temperature. Pleaes allow adequate time for the
seat and back to warm up.
TROUBLESHOOTING
