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CUSTOMER SERVICE AND WARRANTY
1. Warranty
Please read the contents carefully and keep it in a safe place. Please complete and mail in the warranty card
that was include with your chair.
If the chair is to be used outside the home (in a commercial setting, for example), fees will be charged for
repairs.
2. Repairs & Service
Before calling for repairs or service, use the Troubleshooting guide on pages 23-25 to see if the problem can
be solved easily.
If the problem persists, contact your local distributor. Have the following information ready.
1) Your name, address, and phone number
2) Product name and model number (see page 30)
3) Serial No. (see the Serial No. label on the control box of the chair)
4) Date of purchase
5) Trouble status
6) Proof of purchase
If the warranty is valid:
A service charge may apply, subject to the nature of the trouble and/or repair according to the terms of the warranty. See the
warranty for full details.
If the warranty has expired:
See the back of this booklet and contact your local distributor.
If the product can be repaired, we will give you an estimate of the cost to repair the product.
Replacement parts stock:
We will stock service parts (except fabric) of this product for at least six years after terminating the production of this model.
Service parts refer to those necessary for maintaining the intended performance of the product.
For more information on service:
Please see the back page of this booklet.
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