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Problem
The Automatic Shiatsu Point Locator Function is not working properly.
(The height of rollers does not fit the shoulders.)
Cause &
Solution
Sit further back in the chair so that your head rests firmly on the Shoulder Massage Unit. The
roller shoulder positions can be adjusted using the ROLLER buttons immediately after the Shiatsu
points are located.
Problem
Massage action stops in the middle of the program.
Cause &
Solution
Set the main POWER switch located at the rear of the chair to OFF then back ON after about 5
seconds.
①
If the chair returns to normal, no further action is needed.
②
If the chair does not return to normal, stop using the chair and unplug it from the wall outlet.
Contact your local distributor.
Problem
The rollers stop during the massage.
Cause &
Solution
Sometimes when the speed is slow and there is too much pressure to the rollers, they may stop
moving temporarily.
This is not breakage. Just slightly lift your body.
Problem
The rollers moved up to the top and then stopped.
Cause &
Solution
The auto timer will cause the rollers to move up to the top of the chair when the massage time is
finished, so as not to interfere with your movements when getting out of the chair. To continue
massaging, press the POWER button on the remote control again.
Problem
The right and left rollers are out of alignment.
Cause &
Solution
The rollers are designed to provide for the alternating tapping
function, so in the stopped position they are sometimes out
of line—
This is part of their design, and there is nothing wrong with
the product.
Approx.
1.5 cm
(0.6 inch.)
Approx.
1.5 cm
(0.6 inch.)
Problem
Reclining of the seat back cannot be performed.
Cause &
Solution
Check to be sure there are no objects between the seat back and control box.
The reclining safety mechanism may be activated.
Anyone other than an authorized serviceperson must not repair or disassemble.
Summary of Contents for DREAMWAVE HCP-11001A
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