Page:
13
Warranty continued
7.
You may not make a claim under this warranty unless the defect claimed is due to faulty or defective parts
or workmanship. Residentia Group is not liable in the following situations (which are not exhaustive):
(a) the Appliance is damaged by:
(i)
accident
(ii)
misuse or abuse, including failure to properly maintain or service
(iii)
normal wear and tear
(iv)
power surges, electrical storm damage or incorrect power supply
(v)
incomplete or improper installation
(vi)
incorrect, improper or inappropriate operation
(vii)
insect or vermin infestation
(viii)
failure to comply with any additional instructions supplied with the
Appliance;
(b) the Appliance is modified without authority from Residentia Group in writing;
(c) the Appliance’s serial number or warranty seal has been removed or defaced;
(d) the Appliance was serviced or repaired by anyone other than Residentia Group, an
authorised repairer or ASR.
8.
This warranty, the contract to which it relates and the relationship between you and Residentia Group are
governed by the law applicable where the Appliance was purchased.
9.
To the extent permitted by law, Residentia Group excludes all warranties and liabilities (other than as
contained in this document) including liability for any loss or damage whether direct or indirect arising
from your purchase, use or non use of the Appliance.
10.
For Appliances and services provided by Residentia Group in Australia, the Appliances come with a
guarantee by Residentia Group that cannot be excluded under the Australian Consumer Law. You are
entitled to a replacement or refund for a major failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the Appliance repaired or replaced if the
Appliance fails to be of acceptable quality and the failure does not amount to a major failure. The benefits
to you given by this warranty are in addition to your other rights and remedies under a law in relation to
the Appliances or services to which the warranty relates.
11.
At all times during the Warranty Period, Residentia Group shall, at its discretion, determine whether
repair, replacement or refund will apply if an Appliance has a valid warranty claim applicable to it.
12.
To enquire about claiming under this warranty, please follow these steps:
(a) carefully check the operating instructions, user manual and the terms of this
warranty;
(b) have the model and serial number of the Appliance available;
(c) have the proof of purchase (e.g. an invoice) available;
(d) telephone the numbers shown below.
13. You accept that if you make a warranty claim, Residentia Group and its ASR may
exchange information in relation to you to enable Residentia Group to meet its
obligations under this warranty.
IMPORTANT
Before calling for service, please ensure that the steps in point 12 have been followed.
Service:
Please call 1300 11 HELP (4357)
Spare Parts:
Please call 1300 11 SPARE (7727)
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled
to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality
and the failure does not amount to a major failure.
The Australian Consumer
Law requires the inclusion
of the following statement
with this warranty:
