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IV. Frequently Asked Questions (FAQ)
Even if no problems arise from the equipment, users may still have many questions, especially regarding
clinical procedures. Few common questions and answers are listed below. If your questions are not answered
here, please contact InBody.
* Customer contact information can be found under Settings of the Administrator Menu ‘24. Customer Service Information’.
A. Regarding the InBody
If a problem arises with the InBody370S, you may first attempt to check the ‘Troubleshooting’ in the Administrator
Menu. The InBody370S can help you diagnose and solve some problems. If your problem cannot be resolved
through the ‘Troubleshooting’, please refer to the possible solutions below.
Question
Answer
•
My InBody370S does not
turn on.
•
Insert the power plug completely into a grounded 3-socket outlet.
•
When using a power surge protector, the equipment may not power on if
the power switch on the power surge protector is turned off. Check the
power surge protector which the power plug is connected to.
•
The problem may occur if the power cord is not completely plugged into
the adapter. Insert the power cord completely into the adapter.
•
The problem may occur if you are using the power adapter that is not provide
by InBody. Always connect a power adapter (DC 12V, 3.4 A) provided
by InBody.
Power surge protector
power switch
Grounded 3-socket outlet
Power adapter
Power cord
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