Section 6
Troubleshooting
When I look into my headsets, the picture is misty.
Each of your VR headsets should arrive with a protector affixed to each lens. Ensure that
you have removed the lens protectors by carefully pulling the transparent plastic tab
affixed to each one.
When I look into my headsets, the picture is blurry.
The focus on each of your headsets can be adjusted by using the focus adjustment (see
page 9). You should ask your students to adjust the focus to best suit their eyes each time
you use your Inclusive ClassVR headsets.
My headset won’t turn on.
Make sure you press and hold the power button for five seconds. If the Inclusive ClassVR
logo does not appear on the screen after releasing the button, plug your headset into the
charging case and allow it to charge for at least two hours (see page 4).
The screen on my headset keeps turning off.
Inclusive ClassVR headsets have a sensor between the lenses that detects when the
headset is being worn. The screen will turn off automatically when this sensor is not
activated. If the screen is turning off while the headset is being worn, adjust the face
padding to ensure it is not blocking the sensor. Make sure the straps are adjusted so that
the headset fits the wearer snugly.
My headsets were all charging correctly but now the charging
lights have gone out.
When your Inclusive ClassVR headsets are fully charged, their charging lights will go out.
I can’t see any headsets in the Devices pane.
Your headsets may not be enrolled in your Inclusive ClassVR Portal organisation. Refer to
page 16 to find out how to enroll the headsets.
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