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Troubleshooting
–
Barcode Scanning
Scanner does not power on
•
Device battery is too low
•
Device is not powered on by the software (sleeping)
No Barcode data being returned during scanning
•
Unreadable barcode
•
Device battery is too low
RFID does not power on or scan tag
•
Device battery is too low
•
Device is not powered on by the software (sleeping)
•
Bad or broken RFID Tag
Other Troubleshooting TIPS
If a device does not show connected or does not charge the iOS device
1.
Remove the iOS device from the sled
2.
Blow into the iOS device charge port to remove any debris or particles
that may be stuck inside.
3.
Check if the Lightning PIN inside the sled is damaged or broken.
4.
Reseat the device back into the sled.
5.
Plug in charge cable to see if device connects and charges iOS device.
6.
Test if scanner works within your application.
Please call our support team if you need assistance
setting up your rental devices
1(800) 622-6484
