AT1280 Online Temperature Measurement Thermal Camera User Manual
15
14.Common Troubleshooting
Troubles
Possible Cause
Solutions
Images are blurred
Objective lens focal
length does not match
Click auto focus in the software
after aiming the thermal camera
at the target
No image calibration
for a long time
Click the shutter correction button
in the software
Camera can’t be
started
The supply voltage
exceeds the normal
working supply voltage
range
Check whether the power supply
voltage is between 6 and 16V
The power connector
is loose
Check whether the power cable is
connected
Inaccurate
temperature
measurement
The stabilization time
for thermal camera is
too short.
Keep the thermal camera stable
for more than 10 minutes.
Focus is not good.
Align the target for automatic
focus calibration.
The client cannot
open, the error
shows no mfc300.dll
VC environment is not
installed
Install Microsoft Visual Studio
Network parameters
can be recognized,
but can’t be
connected.
Network IP address
setting is not correct.
Change the network configuration
back to automatic acquisition.
Image is stuck.
Power cable or
network cable
connection is loose.
After checking the power supply
and network cable connection,
restart the software.
Video is not
continuous.
Jumbo frame is not
opened
Check the computer configuration
again.
Table 14.1 Product Common Troubleshooting
