Changes the view of an image without changing its actual size.
Appendix B
Troubleshooting
If you experience an operational problem, please check the
following troubleshooting hints.
6.1
Questions and Answers
Question: Why do I receive the error message “Scanner
Test Failed” when attempting to scan?
The following steps should also be followed if
your scanner connection test (described in
step 3 of Quick Start Guide) is unsuccesful.
Answer 1: Verify that the correct scanning source was
selected. Open “Select Source” from the File
menu. If you are using a 16 bit application to
scan (i.e. InfoCenter Lite) select the 16-bit
scanning source (ImageReader ScanPro 16) If
you are scanning from a 32-bit application (i.e.
ImageDock) select the 32-bit scanning source
(ImageReader ScanPro 32). Then attempt to
scan - if the problem persists - restart your
computer.
Please note: The 32-bit source is only available under Win-
dows 95. Windows 3.1 users should always select the 16-bit
scanning source.
Answer 2: Check that your scanner is connected and tightly
screwed in to the computer’s port
Answer 3: Check that the AC power cord is connected to
the scanner and power outlet.
Answer 4: Follow instructions below to adjust your
A-3
