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Trouble-shooting
User applied the blood
sample before the LCD
display was
blinking
Wait for the meter to display the flashing
icon before applying your blood sample.
Caused by color bar
contamination or foreign
test strip
Please insert a new glucose test strip
and perform your test again. If “Sun”is
blinking, avoid direct sunlight and re-test.
please contact Neon Diagnostics Ltd., if
the problem persists.
The ambient tempera-
ture is less than 10
℃
(50
℉
)
Place the meter at a temperature
between 10 ~ 40
℃
(50 ~ 104
℉
) for
more than 30 minutes and test again.
The ambient
temperature is over 40
℃
(104
℉
)
Place the meter at a temperature
between 10 ~ 40
℃
(50 ~ 104
℉
) for 30
minutes or longer, and then test again.
Test result is lower than
1.1mmol/L
You may have a very low blood glucose
level. Treat this condition immediately
according to your doctor's recommenda-
tions. Perform a control solution test to
check the accuracy of your test strip.
Message
What it means
Action required
Trouble-shooting
Test result is higher than
33.3mmol/L
Check the accuracy of your blood
glucose test strip by performing a
glucose control solution test. If the test
results in a normal reading, re-test
your blood sample two or three times.
If "Hi" persists, consult with your
doctor immediately.
Change the battery and if the problem
persists, contact Neon Diagnostics
Ltd.
Please insert a new test strip and
perform your test again.
Please insert a new test strip and
perform your test again.
There are no readings
stored in the meter
Not enough readings in
the memory to display
designated average
The glucose test
meter will not turn on
Glucose test meter
does not start after
being applied blood
sample.
Results are inconsis-
tent
There may be a
problem with the
glucose test strip
Insufficient amount of
blood.
Battery is dead, or
there is a problem
with the meter
Message
What it means
Action required
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