139
INFOSEC UPS SYSTEM
–
15, rue du Moulin
–
44880 Sautron, France
–
www.infosec-ups.com
Hotline : +33 (0)2 40 76 15 82
–
Fax : +33(0)2 40 94 29 51
–
–
02 22 AA 59 203 08
4. Trouble Shooting
If the UPS system does not operate correctly, please solve the problem by using the table below.
Symptom
Possible cause
Remedy
No indication and alarm in the front
display panel even though the mains
is normal.
The AC input power is not
connected well.
Check if input cable firmly
connected to the mains.
The warning code 0B.
EPO function is activated. At
this time, the EPO switch is
in “OFF” status or th
e jumper
is open.
Set the circuit in closed
position to disable the EPO
function.
The warning code 01.
The external or internal
battery
is
incorrectly
connected.
Check if all batteries are
connected well.
The warning code 09.
UPS is overload.
Remove excess loads from
UPS output.
UPS is overloaded. Devices
connected to the UPS are
fed directly by the electrical
network via the Bypass.
Remove excess loads from
UPS output.
After repetitive overloads, the
UPS is locked in the Bypass
mode. Connected devices
are fed directly by the mains.
Remove excess loads from
UPS output first. Then shut
down the UPS and restart it.
Fault code is shown as 43.
UPS is overload too long and
becomes fault. Then UPS
shut down automatically.
Remove excess loads from
UPS output and restart it.
Fault code is shown as 14, 15, 16,
17, 18 or 19,
The
UPS
shut
down
automatically because short
circuit occurs on the UPS
output.
Check output wiring and if
connected devices are in
short circuit status.
Other fault codes are shown on LCD
display
and
alarm
beeps
continuously.
A UPS internal fault has
occurred.
Contact your dealer
Battery backup time is shorter than
nominal value.
Batteries
are
not
fully
charged.
Charge the batteries for at
least 7 hours and then check
capacity. If the problem still
persists, consult your dealer.
Batteries defect
Contact
your
dealer
to
replace the battery.
The warning code 0A.
Fan is locked or not working.
Or the UPS temperature is
too high.
Check fans and notify dealer.
The warning code 02.
The input neutral wire is
disconnected.
Check and correct the input
neutral connection. If the
connection is ok and the
warning is still displaying,
please enter LCD setting
menu
➔
ADVANCE
➔
User
➔
Electronic.
Then,
select
“CHE”
in Neutral Line Check
item and restart the UPS.