Ingenico Link/2500, User Manual

Page 1: ...INGENICO 28 32 Boulevard de Grenelle 75015 Paris FRANCE Tél 33 0 1 58 01 80 00 Fax 33 0 1 58 01 91 35 www ingenico com Link 2500 USER GUIDE U s e r G u i d e ...

Page 2: ... 11 4 2 USB Terminal connections _____________________________________________ 12 4 2 1 uUSB ________________________________________________________________________12 4 3 Opening trap door____________________________________________________ 12 4 4 SAMs SIMs ________________________________________________________ 13 4 5 Battery _____________________________________________________________ 14 4 5 ...

Page 3: ...o understand and make the best use of your terminal It presents you the necessary information about use installation maintenance safety and security recommendations WARRANTY SECURITY Use only the power supply included with the product to ensure best performance and safety Maintenance should only be provided by Ingenico authorized technician Failure to comply with these instructions will void the m...

Page 4: ...y cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or r...

Page 5: ...ico R11 900019007 000 02 All rights reserved 2 Presentation 2 1 Content of the box 2 1 1 Terminal ADVICE Keep the packaging It must be re used whenever the terminal is shipped Link 2500 terminal unit A battery pack disconnected User guide ...

Page 6: ...USER GUIDE 6 22 Copyright 2012 Ingenico R11 900019007 000 02 All rights reserved 2 2 Overview of the Link 2500 Terminal unit 2 4 LCD Display Smart card reader Magnetic card reader ...

Page 7: ...per roll nor battery 155g Dimensions L x w x h 129x70x17 mm Electrical mains network 100 240VAC 50 60 Hz Class II equipment Connections on terminal Type C USB serial link Power connector Compartment where are located the battery pack the modules SAM1 SAM2 SIM1 SIM2 the 2nd Smart card reader optional ...

Page 8: ...ys can have other functions according to the applications that are in the terminal The functions key accesses the different application menus The red key cancels the procedure in progress The yellow key cancels the last character The green key validates input selections and information It is also used to switch on the terminal ...

Page 9: ...mpty and the terminal in use is removed from its base the terminal automatically shuts off It may also be switch by pressing simultaneously and yellow key for one second In order to restart the terminal press on the keyboard 3 2 Reading card Magnetic stripe card The card can be read either from bottom to top or from top to bottom with the stripe facing the terminal Use a regular movement in order ...

Page 10: ...he chip facing upwards and leave in position throughout the transaction Contactless Bring the card firmly up to the active zone Keep the card close to the reader during the transaction The 4 virtual LEDs are displayed during the transaction The terminal behavior for the cardholder may depend on The terminal environment Local usage language ...

Page 11: ...phone or an Ethernet socket The terminal should be placed far from any very hot zones protected from vibrations dust damp and electromagnetic radiation computer screen anti theft barrier etc Operating conditions Ambient temperature from 0 C to 50 C Max relative humidity 85 at 40 C Battery charging conditions Ambient temperature from 0 C to 40 C Storage conditions Ambient temperature from 20 C to 5...

Page 12: ...minal see below picture The USB Key has to be used with an USB adapter refers to accessories section Type C connector durability up to 10 000 mating cycles 4 3 Opening trap door CAUTION Switch off the terminal before opening the trapdoor Turn the terminal and unclip the trapdoor by pushing on the clip with as shown with the arrows on the picture USB type C Connector used for PC travel charger USB ...

Page 13: ... security SAM SIM is located inside the terminal in a closed compartment SAMs and SIMs are identified by the engraved marks on the lower housing When introducing a SAM SIM in its slot be sure to put the cut corner as indicated on the engraved marks SAM 2 Connector Dual SIM terminals SIM 1 Connector Dual SAM terminals ...

Page 14: ... consumption related to backlit or radio link The battery capacity depends on the model of terminal and its use 4 5 2 Installing the battery WARNING Check that the terminal is not connected to the main electric network Turn your terminal and unclip the battery trapdoor by pushing on the button as shown on the picture Disengage the trapdoor Take the battery pack included in the box Locate the batte...

Page 15: ...ower connector How does the battery need to be charged The environment in which the charge takes place influences battery lifetime and autonomy number of transactions The optimal conditions are as follows Charging away from any external heat source radiator sun enclosed area The optimal temperature is between 15 C and 25 C How can the battery be charged Using the terminal power supply Connect the ...

Page 16: ...onnect battery following the instructions below Inform the terminal that battery will be replaced Do not start the terminal or connecting terminal power supply without battery Connect and install the new battery by following the instructions in section 4 5 2 Installing battery Close the battery trapdoor and charge the new battery See section 0 Charging the Battery In order to preserve the environm...

Page 17: ...SIM2 SIM1 SAM2 readers located underneath the terminal must be in place during the normal operation of the terminal See sections Removal of SAM1 SAM2 SIM modules as well as Connecting the battery On airplanes Your handset must be switched off by removing the battery pack Remove the battery from the terminal when on an airplane Non compliance with these safety rules may result in legal action and o...

Page 18: ...ssage Alert Irruption and further use of the terminal will not be possible If you observe the Alert Irruption message you should contact the terminal helpdesk immediately You are strongly advised to ensure that privileged access to your terminal is only granted to staff that have been independently verified as being trustworthy The terminal must never be put in or left at a location where it could...

Page 19: ...complies with harmonised standards Depending Link 2500 model involved standards are EU Directives According to harmonised EU standards Product Product Type Standards Issue date 1999 5 EC R TTE Directive LinK 2500 All product type EN 60950 1 2006 A11 2009 A1 2010 A12 2011 AC 2011 A2 2013 ContactLess EN 302 291 1 2 EN301 489 1 EN 301 489 3 ETSI EN 300 330 3 2005 2008 2002 2015 GSM GPRS UMTS EN 301 4...

Page 20: ...ies The associated symbol means that WEEE and waste batteries must not be thrown away but collected separately and recycled Ingenico ensures that efficient collection and recycling schemes are set up for WEEE and batteries according to the local regulation of your country Please contact your retailers for more detailed information about the compliance solution in place for disposing of your old pr...

Page 21: ...nnect terminal to terminal power supply or put it on powered base Cards are not read Check that the magnetic card is swiped correctly with magnetic band on terminal side Swipe again the card with the magnetic stripe movement constant and rapid Verify that the magnetic strip is not damaged grooved or cracked Make sure you have inserted correctly the smart card into the smart card reader and removed...

Page 22: ...ensures that any other recipient of this document or information contained therein is held responsible to INGENICO for the confidentiality of that information Care has been taken to ensure that the content of this document is as accurate as possible INGENICO however declines any responsibility for inaccurate incomplete or outdated information The contents of this document may change from time to t...