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Please check:
When upgrading locally, check if the local PC and InGateway are in the same network segment.
When upgrading remotely, please first make sure the InGateway can access Internet.
6, After InGateway establishes VPN with the VPN server, your PC under InGateway can connect
to the server, but the center can`t connect to your PC under InGateway?
Please make sure the firewall of your computer is disabled.
7, After InGateway establishes VPN with the VPN server, Your PC can`t connect to the server?
Please make sure “Shared Connection” on “Network
=>
WAN” or “Network=>Dialup” is enabled in the
configuration of InGateway.
8, InGateway is powered on, but the Power LED is not on?
Check if the protective tube is burn out.
Check the power supply voltage range and if the positive and negative electrodes are correctly
connected.
9, InGateway is powered on, but the Network LED is not on when connected to PC?
When the PC and InGateway are connected with a network cable, please check whether a network
crossover cable is used.
Check if the network cable is in good condition.
Please set the network card of the PC to 10/100M and full duplex.
10, InGateway is powered on, when connected with PC, the Network LED is normal but can`t
have a ping detection to the InGateway?
Check if the IP Address of the PC and InGateway are in the same subnet and the gateway address is
InGateway LAN address.
11, InGateway is powered on, but can`t configure through the web interface?
Whether the IP Address of your computer is the same subnet with InGateway and the gateway
address is InGateway LAN address.
Check the firewall settings of the PC used to configure InGateway, whether this function is shielded
by the firewall.
12, The InGateway dialup always fails, I can`t find out why?
Please restore InGateway to factory default settings and configure the parameters again.
13, How to restore InGateway to factory default settings?
1. Locate the RESET button on the device;
2. Turn on the device’s power; within 10 seconds, press and hold RESET button;