Inmarsat IsatDock2 MARINE, User Manual

34

Trouble Shooting

This chapter provides information to help you 

troubleshoot problems you may encounter 

while running the IsatDock2.

Q1

How do I know if my IsatPhone 2 is 

registered on the Inmarsat network?

A

The STATUS LED of the docking station 

will change to GREEN when the handset 

is registered and able to make calls on the 

network. The IsatPhone 2 will also indicate 

“Inmarsat” in the top left corner of the 

screen display.

Q2

The handset and docking station 

turn’s OFF every 20minutes?

A

Ensure the Ignition/Accessories wire 

is connected to power.  If this is not 

connected, or connected to ground the 

docking station will go into sleep mode 

after 20 minutes by default.

Q3

No power on IsatDock2.

A

Check power is connected to the 

interface unit. 

Ensure the Connector cable to the IsatDock 

is firmly fitted. 

Check all the connection cables to and 

from the IsatDock.

Q7

B party has “no audio”

A

Privacy Handset must be docked in its cup 

when not in use.  

Check that MUTE is not ON (indicated by 

turning RED) 

Check the signal strength on the handset. 

Ensure the Headset connector at the base 

of the IsatPhone 2 is not obstructed and 

there is no dust or foreign objects in the 

connector socket.

Q8

The docking station appears to be 

cycling ON/OFF and the handset is not 

registering.

A

Ensure the power supply can provide at 

least 3.5A at 12volts. 

If power is being supplied from a battery, 

ensure the connections are tight and the 

contacts are clean.

Q4

The signal bars are low or fluctuating 

and call quality is poor.

A

Ensure all antenna connectors are tight. 

The antenna is operating in a location that 

it can see the satellite and there are no 

obstructions. 

BEAM certified antenna cabling is being 

used and there are no sharp bends or cuts 

in the cable. 

If using a fixed passive antenna, ensure it 

is orientated correctly and pointing at the 

satellite.

Q5

I am looking for the latest manuals 

and support information on the 

docking station ?

A

Visit:  http://www.beamcommunications.

com/support

Q6

Dropped calls

A

Due to a satellite network when you are 

in motion the satellite signal may become 

obstructed (such as buildings, bridges, 

tunnels, larger vehicles). 

Check the antenna connection. 

Ensure the antenna cable has not been 

damaged. 

Ensure that only approved antenna cable 

has been used. 

Refer to Antenna Install Guide on BEAM 

website support.