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VoIP gateway IP400 version 5.01
Appendix B: Troubleshooting
Typical problems
In our experience, some problems occur more frequently than others. These prob-
lems are listed in Table 22 below, which also gives advice on how to solve them.
Symptom
Description
Action
The gateway does not
respond. The
ready
,
link
and
act
. LEDs
(with the IP 400) are
permanently on.
The gateway is
waiting for a
firmware down-
load.
• Perform a quick reset by
pressing the
Reset
button.
The gateway does not
respond.
ready
LED is
on,
link
LED is off.
The Ethernet
connection is not
working.
• Check the position of the
“
connect to
...” switch.
• Check the Ethernet
cabling.
The gateway does not
respond. The
ready
and
link
LEDs are on;
the
act
. LED flashes
during attempted
access.
The gateway's
configured IP
address is incor-
rect.
• Configure the IP parame-
ters correctly.
As delivered from the
factory, the gateway
does not assign the PC
an IP address.
The DHCP client
is active, once
the equipment is
turned on.
• Press the Reset button
briefly.
• Have the PC assigned an IP
address again.
A telephone connected
to
tel1
or
tel2
is not
working (IP 400 only).
The display is not dis-
playing anything.
There is no
power to the tel-
ephone.
• Check the
Power
box in
the interface configuration.