VoIP gateway IP400 version 5.01
Page 147
If you require technical support
Please have the following information on hand whenever you need to contact your
dealer for support:
• The entire configuration as displayed by
Config show
(see Section 9.1.4
“Config show submenu” from page 122)
• A trace which shows the error situation (see Section 9.1.3 “Trace submenu”
from page 121),
• The complete version identifier of your gateway. You can find it on the gate-
way's welcome page (see Fig. 39 on page 120)
• The serial number. You can find it on the serial number label which is on the
bottom of the device or on the gateway's welcome page (see Fig. 39 on
page 120).