ELITE
Installation guide
Chapter 2: Mailboxes & other features
31
Defining the guest services class
The
guest services class
controls which prompting and options will be available
to the guest mailboxes that belong to it. The following features are controlled by
guest service classes:
•
AGS menus
•
Tutorials
•
Tutorial introduction and conclusion prompts
•
Access greeting prompt
•
Wake-up prompt
•
Automatic messages (Check In, Comfort, Check Out)
•
Special guest operators
•
Control Phone Number Assignment (see
PrivateLine
in Chapter 4)
If you want all guests’ rooms to work the same, there’s no need to create more
service classes. You can use the Default service class for all guest mailboxes,
unless you have a service class with special requirements.
If you want some mailboxes to have a different AGS menu or outside callers to
be routed to a different operator if zero is pressed during the guest’s unavailable
greeting, you can create your own service class.
To create a guest service class:
1. Click the Do button of the Elite main screen and then select Configure System.
In the next screen, click Service Classes in the system tree.
2. Double-click the New Class icon, as shown in the following illustration.
The following window appears.
